Job Title: Quality Control Specialist Post Funding Sr. Position Location: Raleigh, NC - Hybrid Your impact: As a Quality Control Specialist Posting Funding Sr., you will have the opportunity to use your detail orientation and analytical talents to verify that loans are established in accordance with the Credit Union lending guidelines, policies, and regulatory parameters. You will ensure the loan document information, Underwriting policies/guidelines and internal systems align and report any discrepancies and exceptions. Additionally, you will mentor team members and serve as the reporting backup. As a key contributor to the Coastal team, your responsibilities will be: Conducting audits: * Auditing all consumer loans to ensure compliance with policies, procedures, and regulations and uncovering system issues that may be occurring in processing * Verifying underwriting policies/guidelines have been met and report on any discrepancies or exceptions * Ensuring all loan packages are complete, compliant, and imaged correctly to limit Credit Union losses Preparing reports: * Reporting on findings to maximize efficiency in audit reviews * Maintaining quality assurance and exception reports to support department achievement of goals * Maintaining audit checklists * Tracking error resolution to reduce member impact and Coastal losses * Observing reporting trends and communicating findings so that improvements can be made Training staff and leading as subject matter expert: * Training team on reviewing all consumer lending products * Identifying training needs and providing quality coaching to develop team strengths and improving weaknesses * Serving as the subject matter expert and point of contact for Consumer Lending and other teams' inquiries * Maintaining documentation/procedures related to the quality control review * Recommending changes to process to ensure adequate controls are in place to mitigate risk of errors and oversights * Identifying opportunities for risk reduction pertaining to regulations, policies, procedures, practices, and internal controls * Maintaining an expert level knowledge on all consumer lending operations, systems, procedures, workflows, products, and training materials * Updating and maintaining lending policies and procedures via intranet, procedural manual, training programs, corporate notices, etc. Competencies necessary for success: * Detail orientation and thoroughness * Analytical abilities * Strong product knowledge * Technology skills, especially with Microsoft Office * Problem solving abilities * Effective listening and communication skills * Strong organizational and time management skills * Leadership skills Interested? Here are the qualifications we need to see on your resume: Experience: Three years of Consumer/Mortgage lending experience Education: High school diploma or equivalent; two-year related college degree preferred For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section. Deadline for Application: All resumes must be received on or before 9/5/2024 Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis. "It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together." * Tyler Grodi, CEO VEVRAA Federal Contractor Equal Opportunity/Affirmative Action Employer Minority/Female/Disability/Veterans