The Mortgage Business Development Manager leads the Mortgage Business Development and Community Outreach teams and reports to the Producing Branch Manager/Loan Officer. About UFCU Our credit union was chartered in 1936 and has grown to serve over 384,816 members. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to serving our Members, empowering their financial success, and building financially healthy communities. Our aspiration is to be loved by millions of members and built to thrive for generations. Our employees are not only part of our team but also Members themselves. They are innovative, agile, and Member-obsessed leaders who strive to be the best and always do the right thing. We offer a competitive compensation and benefits package to support our employees and their loved ones, reflecting the fact that our people are at the center of everything we do. UFCU fosters a collaborative, diverse, and inclusive environment that fosters innovation, performance excellence, and career growth. If you're looking for a challenging, purpose-driven career that makes a difference in our communities, UFCU is the place for U. Join us and work with purpose.Essential Functions Team Leadership and Development * Lead, inspire, motivate, mentor, and develop Mortgage Business Development and Community Outreach team members by providing guidance and training to reach and exceed Member experience service levels and team goals while promoting UFCU's cultural values. * Collaborate in developing initiatives for morale building, employee retention and engagement; promote professional relationships and partnerships with leaders throughout the organization. * Serve as a role model in transparent communication, two-way dialogue, and proactive communication to the team. * Utilize a proactive, ethical, and consultative approach to build a successful and effective team to operate according to UFCU guiding principles, providing guidance and resources and removing obstacles as needed. * Create an environment that builds, encourages, and rewards teamwork, collaboration, and delivering business value. * Provide team leadership and development based on servant leadership principles, caring for the whole person. * Plan, monitor, and appraise job results with an emphasis on coaching and developing employees to achieve desired performance results. * Regularly consult with partners to determine team performance and identify opportunities for improvement; take necessary action to address performance issues. * Help teams achieve their career goals. Ensure team members understand how to have an impact and are aware of that impact when they've made it. * Embrace and promote a change-oriented and continuous process improvement culture. * Help build a productive and fun team environment. * Ensure ongoing training and support of direct Mortgage team members, including discovering trends and opportunities for training. Business and Product Development and Community Outreach * Create new business opportunities to develop and strengthen referral relationships with realtors, builders, developers, and affordable housing opportunities. * Research marketplace to evaluate loan products, technology, and rate structures and provide recommendations to enhance UFCU's competitiveness in the market place. * Work closely with the mortgage sales leadership team to assist and support individual Loan Officer growth and business development. * Manage, maintain, and grow Customer Relationship Management (CRM) usage and capabilities. * Lead the Community Outreach and Affordable Housing team to develop and enhance new and current affordable housing partnerships. * Evaluate current loan product mix, success, and profitability and determine need and value of potential new affordable housing loan products. Enterprise Liaison * Enhance UFCU's strategic objectives by partnering with the Member Experience Retail Team Leaders and other departmental leadership within the Credit Union to create new opportunities for products and growth. * Develop, enhance, and maintain the mortgage marketing strategy in partnership with the MarCom Team. Oversee all aspects of mortgage brand awareness in the marketplace pertaining to social media, company rankings, market reputation, and industry presence. * Monitor and evaluate metrics to determine the quantity and quality of incoming leads and incoming phone calls to implement strategic growth objectives. Vendor and Contract Management * Manage vendor relationships with appropriate service partners. * Oversee vendor and contract management of relevant third party contractors. * Manage and collaborate with third-party vendors, ensuring scope, quality, service levels, and key terms meet or exceed requirements. Budget/Expense Development and Management * In collaboration with senior leadership and other managers, establish annual budget with identification of planned expenses for new or enhanced programs and services. * Ensure effective control of results. Take action to guarantee achievement of technology services objectives that fall within designated budget. * Actively pursue cost improvement opportunities to reduce capital costs, operational cost, and expenses. Other * Adhere to all company policies, procedures and business ethics codes. * Complete required regulatory training as assigned. * Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations. Knowledge/Skills/Abilities Knowledge * Strong knowledge and understanding of sales, business development, or strategic alliance management. * Strong knowledge of UFCU Mortgage products and services. * Solid understanding of credit union industry, including awareness of industry leaders and understanding of credit union business development opportunities. * Knowledge and understanding of the Austin/Coastal area communities UFCU serves. * Familiarity with current mortgage lending laws and regulations, understanding of documentation relating to residential real estate lending and conventional financing, and/or familiarity with credit union philosophies and practices preferred. * Knowledgeable of all aspects of the federal and state regulations dealing with Mortgage and Home Equity lending. * Familiar with mortgage lending file organization and the related documentation associated with mortgage files. * Basic knowledge of the mortgage process, documentation, requirements; governmental and agency requirements; and terminology. Skills * Excellent people and relationship skills, with an employee/member service mentality, and a high degree of authenticity, integrity, accountability, and emotional intelligence. * Excellent relationship building, networking, planning, negotiation, analytical, and problem-solving skills. * Excellent business development skills, including networking, cold-calling techniques, and sales cycle management skills. * Excellent project and event planning management skills. * Advanced written, verbal, interpersonal, active listening, collaborative, and presentation communication skills, with the ability to communicate effectively with a variety of internal and external partners and stakeholders. * Proficient with MS Office, including utilization of spreadsheets and related analytics to track and communicate progress and performance. * Strong organization skills, with the ability to prioritize with a positive and solution-oriented mindset. Abilities * Natural affinity to grow and nurture new and existing relationships. * Strong ability to create and execute on long-term sales strategies. * Demonstrated ability to be service-focused and portray positive energy and professionalism to project a positive image as a representative of the Credit Union. * Demonstrated ability to provide high touch, quality service surrounding UFCU's values. * Demonstrated ability to develop and maintain effective relationships across all levels of the organization and with diverse groups. * Ability to work both independently and with others. * Facilitative and collaborative team member, with openness to ideas and feedback from others. * Ability to use good judgment and decision making skills. * Ability to be self-motivated, with critical attention to detail, deadlines, and reporting. * Ability to meet deadlines and handle sensitive and pressured situations. * Proven ability in solving problems and researching issues with minimal guidance. * Strong attention to detail and ability to complete tasks with accuracy. Competencies * Adaptability * Building Member Loyalty * Building Partnerships * Communication * Emotional Intelligence * Focus on Results * Influence * Leading the Organization (Decision Making and Systems Thinking) * Leading Others (Building a Successful Team, Coaching & Developing Others, Leading Change, Servant Leadership) Experience Minimum Requirements * Bachelor's Degree in marketing, business, or related field. Years of relevant experience may be substituted for degree. * Minimum of five (5) years mortgage lending experience. * Minimum of three (3) years of experience in sales, business development, or strategic partner management. * Minimum of three (3) years of direct or indirect team leadership and development experience. * Must be bondable. Preferred Requirements * Experience working within a retail services, customer-facing environment. * Prior credit union experience. * Bilingual in English and Spanish. * Department budgetary and vendor management experience. Physical Demands The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent * While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus. * Employee will make extensive use of the telephone and virtual communications platforms to communicate information, requiring accurate perception of speech and clear speaking abilities. Work Environment The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. * This position is required to frequently work at UFCU Plaza in Austin, Texas. * May occasionally require an adjusted work schedule, overtime, and evening/weekend hours. * May frequently move from one work or community partner location and/or branch to another. * Public contact position, requiring appropriate professional appearance. * Frequent computer use at a workstation up to two hours at a time. * The noise level in the work environment is usually moderate.