Golden Entertainment, Inc.
Group Reservation AgentPosted
21 weeks 2 days ago
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Job Description
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Summary: Assists OTA (Online Travel Agency) partners and guests with incoming phone calls and inquiries regarding reservations.
Essential Functions and Responsibilities:
* Answers and handles all incoming calls to Groups Reservation from outside or within the properties
* Input rooming list from fax or email
* Scan reservations received by fax (TBA)
* Reply to OTA emails
* Access OTA extranets
* Notifies Revenue Management team of all irregularities, customer problems or related area of difficulty
* Performs other administrative duties as required by Revenue Management Team
* Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
* Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
* Perform other duties as assigned
Requirements:
Qualifications
* High school diploma or equivalent preferred
* Minimum of six months of experience in a customer service position, preferably with the hospitality industry
* Ability to apply commonsense to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists
* Must be available to work all schedules
* Ability to type 40 words per minute
* Proven experience providing high level of guest service
* Obtain and maintain all work cards as required by the company
* Verify right to work in the United States
Work Cards
* None
Physical Requirements
* Ability to work with a computer for an extended period of time, including fine motor skills and manual dexterity.
* Sit at desk or table (more than 75% of the time)
* Ability to operate office machines such as, but not limited to, computer, fax, telephone equipment, copier and calculator
* Vision, speech and literacy (critical)
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If you need reasonable accommodation to complete the on-line application, please contact the Employment Team office at (702)380-7688.
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