Summary: Assists OTA (Online Travel Agency) partners and guests with incoming phone calls and inquiries regarding reservations. Essential Functions and Responsibilities: * Answers and handles all incoming calls to Groups Reservation from outside or within the properties * Input rooming list from fax or email * Scan reservations received by fax (TBA) * Reply to OTA emails * Access OTA extranets * Notifies Revenue Management team of all irregularities, customer problems or related area of difficulty * Performs other administrative duties as required by Revenue Management Team * Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position * Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards * Perform other duties as assigned Requirements: Qualifications * High school diploma or equivalent preferred * Minimum of six months of experience in a customer service position, preferably with the hospitality industry * Ability to apply commonsense to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists * Must be available to work all schedules * Ability to type 40 words per minute * Proven experience providing high level of guest service * Obtain and maintain all work cards as required by the company * Verify right to work in the United States Work Cards * None Physical Requirements * Ability to work with a computer for an extended period of time, including fine motor skills and manual dexterity. * Sit at desk or table (more than 75% of the time) * Ability to operate office machines such as, but not limited to, computer, fax, telephone equipment, copier and calculator * Vision, speech and literacy (critical) Return to Search Return to Search If you need reasonable accommodation to complete the on-line application, please contact the Employment Team office at (702)380-7688. We are committed to providing equal employment opportunities.Click here to see our EOE statement. To review our privacy policy, please click here