Description Since 1948 Follett Products, LLC has led the industry in designing and manufacturing high-quality, innovative ice storage bins, ice storage and transport systems, ice machines, ice and water dispensers, ice and beverage dispensers, and medical-grade refrigerators and freezers for the food service and healthcare industries. Follett offers many interesting career opportunities, all of which encourage growth and development and contribute to the success of the Company. The development and promotion of talent is a high priority at Follett. Follett is searching for a Credit Analyst II to join our team! The Credit Analyst manages the extension of credit to existing and new customers and researches new credit limits for potential customers. The Credit Analyst also releases orders to manufacture once proper credit has been established, collects receivables, minimizes days outstanding, minimizes credit risk by following company procedures, maintains records by entering and reconciling data, and, supports customer service by responding to requests for information or action. Essential Functions: * Researches and guides the Company on allowable credit limits for customers including using third-party research vehicles, customer credit references, and internal history. * Collects receivables by verifying information and amounts; and, identifying insufficient payments and delinquent accounts. * Timely and accurately process credit memos to customers ensuring that all proper documentation had been collected and approvals obtained. * Process credit card payments within 24 hours of shipment or receipt of card number. Ensures the accuracy of the adjustments to take place after receipt of cash. * First point of contact for customers calling in to address account status from a finance standpoint. * Proactively collects delinquent customer account balances by reviewing aged trial balance, developing priorities, and taking appropriate action such as generating past due invoices, making collection calls, mailing statements; referring delinquent accounts to collection agency; negotiating payment arrangements to avoid write-off or collection fees; and, adhering to established credit department policies and procedures; recommends writing-off uncollectible debt and makes accounting entry. * Prepare month-end reconciliations and analysis (AR reconciliation, intercompany, Bad debt, etc.) * Assist the finance department in accomplishing corporate and departmental goals by performing special assignments including but not limited to conversion of customers to ACH payments, maintenance and accuracy of customer master accounts and payment terms, and proactively managing customer service awareness of expiring tax certificates. * Protects the integrity of company information by keeping financial data confidential. Requirements Qualifications: * Bachelor's degree in finance, accounting or other business-related field or equivalent work experience. * Previous experience in business-to-business credit experience is preferred. * Proficient in Microsoft Office (Word, Excel, Outlook) and ERP system use; ability to leverage technology to improve own efficiency. * Outstanding communication and interpersonal skills; ability to handle sensitive and complicated interactions with diplomacy, tact, and determination. * Excellent organizational and time management skills. * Strong attention to detail. * Solid understanding of credit terms, leverage ratios, financial statements, and general accounting terms. Working Conditions/Physical Requirements: * Office environment - temperature controlled. * Occasional lifting up to 20 lbs. Travel Requirements: * Minimal travel required - as needed to attend offsite meetings/training.