King of Prussia, United States CluePoints is an innovative and fast-growing company and the premier provider of Risk-Based Quality Management and Data Quality Oversight solutions to clinical research organizations. We are looking for Senior IT Support Engineer to join our team. RESPONSIBILITIES * Installing, configuring and maintaining the network, computers and business tools including hardware, system software, data storage, applications and VoIP telco. * Sustaining network integrity and security (internal backups, access controls, VPN IPSEC connection, firewalls and intrusion detection systems…). * Diagnosing and resolving hardware, software, networking, and system issues and outages when they arise. * Replacing and upgrading defective or outdated components when necessary. * Monitoring system performance to ensure everything runs smoothly and securely. * Researching and recommending new approaches to improve the networked computer and cloud-based server system while anticipating prerequisites, consequences and side effects. * Providing technical support when requested. * Documenting IT infrastructure, assets, software implementation and any processes which employees need to follow in order to successfully work within our computing system. * Set up employee accounts and IT requirements. QUALIFICATIONS * Excellent knowledge of IT systems (Windows, Linux, Mac) and infrastructure * Knowledge of: * Microsoft Entra ID * Office 365 * Atlassian (Jira, Confluence) * Professional certification or completed training programs are a plus. * Prior experience as a systems administrator or in an IT department. * Prior experience with networks, databases and patch management. * Strong knowledge of security issues and ways to prevent them. * Knowledge of the best practices, software and processes in the industry. * Excellent problem-solving aptitude and analytical skill. * Ability to prioritize a wide range of workloads with critical deadlines and manage an IT project from end to end. * Able to evolve in a fast-moving environment and bring innovative thinking. * High degree of accuracy and attention to detail. * Team player. * Strong communication skills. * Excellent English oral and written communication skills. * Bachelor's degree in computer science, information technology or related fields, or equivalent relevant experience. SKILLS AND COMPETENCES * OS: Windows, MacOS and Linux. * Infrastructure: Azure cloud, Intune, Jamf, Ubuntu Landscape * Networking: Firewall, VPN/ZTNA, IPSEC, Switch, DNS, DHCP & Meraki WIFI installation, configuration and administration * Atlassian REASONS TO JOIN US * Flexibility is part of our DNA * Hybrid with 2-3 days in office per week * Our offices provide a fun atmosphere: PS4, foosball, and our newly added dartboard * Many activities are organized during the year such as team lunches, happy hours, team buildings, holiday parties and many other celebrations! * At CluePoints, learning, training and personal growth are part of the game: you'll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities. * You'll work with a fast-growing, multi-disciplinary and international team representing over 20 different nationalities, in an English-speaking working environment. * You'll have a challenging and rewarding job in an ambitious and fast-paced technology scale-up that has received many national and international awards including "Scale-Up of the year 2019"! * Last but not least, we offer competitive salary and benefits, bonus potential, employee referral program.