Description & Requirements Maximus is currently looking for a Temporary Call Center Manager to join our team for the Health Texas Eligibility Support project. The Assistant Call Center Manager will be responsible for assisting the Senior Manager in department planning, staffing, scheduling, team member performance, compliance with project and company policies, department reporting, and day-to-day operation matters. This position will work on-site in Athens, Texas. Essential Duties and Responsibilities: - Assist the Site Call Center Manager in the day-to-day operational activities and decision making related to call center performance standards and targets; assumes a liaison role with appropriate departments and key staff to ensure contractual requirements to the State client are met. - Oversee the call center in the absence of the manager. - Manage employment actions and activities related to hiring, staffing, training, staff schedules, attendance, leave requests, operational and employee problem resolution, and compliance of MAXIMUS and Project policies and procedures. - Conduct performance reviews of supervisory staff, coaches, disciplines, sets development plans, trains new supervisors, and monitor performance of supervisor and work teams on an ongoing basis. - Generate reports, analyze trends and gaps and recommend areas for improvement. - Perform other duties as may be assigned. Minimum Requirements * Manage, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. - In some instances this manager may be responsible for a functional area and not have any subordinate employees. - Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. - Follow processes and operational policies in selecting methods and techniques for obtaining solutions. - Act as advisor to subordinate(s) to meet schedules and/or resolve problems. - Develop and administer schedules, performance requirements; may have budget responsibilities. - Frequent interaction with subordinate employees, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. - Often must lead a cooperative effort among members of a project team. - Receive assignments in the form of objectives and determine how to use resources to meet schedules and goals. - Provide guidance to subordinates within the latitude of established company policies. - Recommend changes to policies and establish procedures that affect immediate organization(s). Additional Requirements: * Must have at least 5 years of experience supervising * Experience managing call center supervisors for other leadership rolls preferred. * Must reside in the state of Texas * Must be willing to work onsite at the Athens, Texas location * Must be willing to work our closing shift 10:00 a.m. - 7:00 p.m. but may be assigned any shift during our hours of operation, which are: 8:00 a.m. - 7:00 p.m., Monday - Friday due to business needs. EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.