DESCRIPTION Our Associate to Consultant (A2C) and Global Competency Center (GCC) is at the heart of how we deliver to our customers and we are looking for an experienced, self-directed Senior Business Operations Manager to partner with our Director to help drive the growth of these two organizations. We are looking for someone to join our Global Business Operations and Advisory team who has strong operational experience, highly organized, a strong financial acumen, excels at collaboration, and communication skills to support the strategic and analytical needs of the growing team. This is a high business impact role for a candidate who is passionate about driving operational excellence to maximize goal attainment across the business. Key job responsibilities Trusted Advisor to Leadership * Provide strategic guidance to ProServe Business Leaders, bringing deep knowledge of business operations and proven execution of implementing best practices. * Provide data-driven insights on Key Performance Indicators (KPI) and standardized business metrics. Manage dashboards, regional reports and executive review documents, providing insights and partnership with our leaders to help look around the corner and plan for the future. * Lead and review the end-to-end execution of annual planning process which includes, bookings, revenue, headcount, utilization and goal planning. * Establish baseline metrics/reports to support the development of new practices and goals, as necessary. Business Management and Analytics * Stakeholder management; act as a business partner to Professional Services leadership team and executives, providing insights to help shape the strategy of the business. Be comfortable with leading difficult conversations as needed, having backbone to respectfully challenge leaders to ensure they are doing what is best for the business and its people. * Lead utilization reviews, including hygiene inspection and deep dive analysis into gaps to goal; support strategies and initiatives to build and measure pipeline * Implement, monitor and analyze success metrics and drive predictability in our operations, with an analytical mindset and technical skills. * Business planning; establish business rhythm and cadence, leading meetings through deliverables, outcomes and actions. Own agenda development and track follow-up actions and influence leaders to complete forward looking business plans. * Analytics; establish baseline metrics and analytics, collaborate with leadership team to track and report all key performance indicators against annual, quarterly and monthly goals. Establish and maintain management dashboards, regional reports, and executive review documents that will drive business outcomes and strive for operational excellence. * Program Management; cross collaborate with technical and non-technical departments to drive innovation in processes and tools. About the team We are a globally diverse team supporting all geos within ProServe. We provide strategic, forward-looking insights to enable our stakeholders to make data driven decisions to accelerate outcomes for AWS ProServe and our customers. We are always looking for ways to scale our impact through automation and standardization. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. About Sales, Marketing and Global Services (SMGS) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. BASIC QUALIFICATIONS * 10+ years of sales operations or equivalent experience * Bachelor's degree or equivalent * Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations * Experience working within a high-growth, technology company * Experience preparing and leading business planning activities including headcount management, forecasts and budgets. Demonstrated experience proactively identifying a problem/opportunity, working cross functionally to identify root cause, and recommending and implementing solutions. PREFERRED QUALIFICATIONS * Experience using Salesforce (or other CRM tool) or BI tools * Experience presenting to senior leadership * Master's degree or equivalent * Ability to write clear, articulate, and concise business memos Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.