West Creek 4 (12074), United States of America, Richmond, Virginia Principal Process Manager Do you love automating and analyzing data in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking a Process Manager who is passionate about enhancing customer experience with the help of technical data analysis skills. General Responsibilities: * Applies strategic, creative and analytical reasoning to Google Workspace platform management and tactical delivery * Stay up-to-date with the latest Google Workspace features and best practices, implementing updates and improvements as needed * Has excellent organizational, communication, and cross-team collaboration skills with an ability to work across different organizations, and reporting boundaries to get the job done * Gather continuous feedback from the users on existing features and new Google Workspace enhancement requests * Develop, and utilize best practices to enhance the overall user experience of the platform * Apply quantitative approach and technical analysis skills to problem solving and understanding security and data integrity * Drive automation strategy for the platform to solve underlying operational aspects of the platform including remediating vulnerabilities, addressing customer issues * Work closely with Google team on bridging the feature gaps with the ability to work through ambiguity while prioritizing the highest impact work * Develop effective change management strategy in terms of documentation and training materials for users to communicate new Google Workspace changes * Draft high level data flow diagrams and work closely with the Architecture team to re-align to latest architecture and/or configuration * Utilize scripting languages like HTML, Python, SQL, Robo-copy Container Orchestration services including Docker and ECS, CM tools including Ansible and Terraform, and a variety of AWS tools and services * Collaborate with the Software Engineers to ensure software works seamlessly on the platforms * Comfortable learning and using Google's Gen AI capabilities to uncover opportunities, measure impact and drive decision making Basic Qualifications: * High School Diploma, GED, or equivalent certification * At least 3 years of Process or Risk Management experience * At least 3 years of experience using build and deployment tools including Jenkins, GitHub, or Artifactory * At least 2 years of experience with AWS or Google Cloud * At least 2 years of experience administering Google Workspace Preferred Qualifications: * Bachelor's degree * 4+ years of Process Management experience * 2+ years of experience in Agile practices * 1+ years of Project Management experience * 1+ years of experience working with Product and Technology teams * Lean or Six Sigma certifications * Strong understanding of cloud computing concepts, including SaaS, IaaS, and PaaS * Ability to effectively communicate technical information to non-technical users At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).