EMERGE LIVING CHIEF OPERATING OFFICER / INTEGRATOR Do you love the challenge of executing day-to-day operations while also being a compassionate, approachable leader? Are you someone who thrives on bringing out the best in people while ensuring nothing slips through the cracks? Can you seamlessly integrate tactical and relational skills to keep the team aligned and projects moving forward? If this sounds like you, we want to talk! Our COO / Integrator: * Must love people: You genuinely enjoy building meaningful relationships, mentoring others, and creating an atmosphere where everyone feels supported. You're the type of person who finds energy in helping others succeed and believes that teamwork is at the heart of operational success. You understand that respect and trust are earned through daily efforts and collaboration. * Always follows through: Your organizational skills ensure nothing is left to chance. You thrive in seeing projects through from start to finish, with a focus on execution. You take pride in checking tasks off the list and enjoy guiding the team to achieve results, using your project management expertise and adapting your approach based on the situation. Like a coach who knows how to get the best from every player, you don't micromanage. * Industry-savvy operator: With a wealth of property management experience in operations, you stay ahead of industry trends and know how to turn insights into action. You understand the bigger picture while also being hands-on in ensuring the tactical needs of the business are met. You don't just react - you proactively lead, understand the market and data trends, and prepare the company to scale, always aligned with the long-term goals. In this role, you'll help stabilize and optimize a growing business, ensuring operational excellence while building a cohesive, motivated team. Your leadership will keep the business on track, providing consistency and ensuring no wheels come off along the way. RESPONSIBILITIES Success in this role means creating operational stability, improving financial forecasting, and implementing consistent processes. You'll elevate the team, hold people accountable, and ensure the company is prepared for growth, scaling efficiently while staying ahead of challenges. CEO Partnership & Communication * Organize and streamline daily operations, preparing high-level summaries and roll-up reviews for CEO oversight * Communicate team issues and concerns effectively to the CEO, addressing both operational and human elements * Engage in deep, thoughtful discussions beyond numbers, bringing a balanced perspective on team dynamics and performance * Support strategic hiring decisions, including for regional managers and corporate staff, providing a second opinion when needed * Participate in the long-term vision by forecasting and staying proactive, ensuring the CEO is always aware of upcoming challenges Team Leadership & Accountability * Mentor and develop team members, fostering a collaborative and supportive environment. * Develop training initiatives to ensure team members are equipped with the right skills and knowledge. * Follow through on tasks and projects, holding the team accountable for results. * Ensure managers understand and utilize KPIs and financial data effectively. * Provide guidance to team members without micromanaging, allowing them to take ownership of their responsibilities. * Collaborate with regional managers to address process issues and empower them to manage incidents directly. * Lead by example, setting high standards for performance and accountability Data-Driven Operations * Conduct market research, review reports, and maintain an acute awareness of economic trends * Analyze property performance data, staying informed about the statuses of properties and reporting regularly * Use data to reduce delinquencies, increase occupancies, and optimize operations * Ensure consistent practices across all properties to create one cohesive operational unit * Oversee and understand P&L management, ensuring close collaboration with accounting for accurate reporting Crisis & Scalability Management * Take a proactive, prepared approach to operational issues to reduce crisis management, such as Payables * Develop operational strategies to scale property portfolios from 2-3 properties to 10-20 while maintaining efficiency * Identify discrepancies and performance gaps, resolving issues efficiently to maintain growth * Balance reactive problem-solving with long-term initiatives, ensuring preparedness for future challenges * Lead the team in times of crisis (e.g., major incidents or market changes), ensuring consistency and emotional intelligence are applied * This is a full-time, onsite role based out of Houston, TX* QUALIFICATIONS Required * 10+ years of executive operational leadership within the property management industry * Experienced leadership with a proven success of scaling a company over $1M in revenue across 30+ properties * Has successfully managed a diversified portfolio * Deep understanding of the property management industry, including leasing, management, and maintenance * P&L management experience Preferred * Experience in expense management, such as rolled expense management, purchasing, and/or preferred buyer programs Desired * Community leadership experience, such as volunteering, participating in economic boards, or managing HOAs * Participation in industry-specific courses, certifications, or associations ABOUT THE COMPANY - Emerge Living We are Emerge Living, a premier multifamily property management firm headquartered in Houston, Texas, with exciting plans to expand into Georgia and Florida. Our team combines the fresh, hands-on leadership of our driven owners with the expertise of seasoned industry veterans. Together, we are committed to creating vibrant, thriving communities that elevate the living experience for our residents. WHY WORK WITH US? At Emerge Living, we're passionate about property management and the people behind it. We're still small enough that you can make a real difference, and we're excited about the business and the opportunities ahead. We love what we do, and we're all about growth-both for the company and for everyone on the team. "We work hard, but we also make a lot of jokes and have fun along the way." We value open, candid communication. Here, there's no fear of speaking up-honesty is the name of the game. We talk things through, stay positive, and always move forward together. We offer flexibility too, with remote work options, flex days, and even investment matching opportunities. At Emerge Living, this isn't just a job-it's a place where people want to come to work, where you can grow right alongside us. Our Core Values: * Get Stuff Done (GSD): Take initiative, own it - no excuses, and drive things to completion. * Have a Positive Attitude: Have an abundance mindset - we're all growing together. We foster a drama and gossip-free work environment, remain optimistic about the future, and encourage our team members. * Be a Team Player: Offer help to team members who might be struggling - we're all in this together. Consistently work towards the team's goal and get the job done. * Be Candid: Have the tough conversation. Be honest, but respectful and professional. Speak up when you feel things can be done better. * Be Resilient: Move the ball forward despite the challenges. Keep your head up, and bounce back from your failures and learn from them. * Be Innovative: Identify better ways to do things - there is always room for improvement. Strive to automate and make things more efficient through the use of technology. Speak up, and let's create something great! Salary: $160k - $200k plus incentive bonus Comprehensive Benefits: Medical, Dental, Vision insurance, PTO, paid holidays, HSA, FSA, commuter benefits, life and disability insurance, pet insurance, and more! Build strong communities with us, where people come first! Apply today! JOB CODE: Emerge Living