centraprise
help desk analystconyers,georgia30207
Posted
a day ago
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Location -
conyers, georgia
Job Description
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Role: Help Desk Analyst
Location: Conyers, GA 30013
Hire Type: Contract
Duration: 12 Months
Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications: High School diploma or GED Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Qualifications 1+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple iOS
About Centraprise: An award winning staffing firm with offices in more than 4 locations globally that specializes in the placement of IT and Professional staffing on a direct-hire, temporary-to-hire, and contract basis, we pride ourselves on our ability to consistently deliver. A certified Minority-owned business enterprise (MBE), Centraprise Corp serves clients nationwide in both the public and private sectors. Since 2008, Centraprise has been providing expert knowledge, technical resources and strategic solutions that companies rely on.
Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications: High School diploma or GED Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Qualifications 1+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple iOS
About Centraprise: An award winning staffing firm with offices in more than 4 locations globally that specializes in the placement of IT and Professional staffing on a direct-hire, temporary-to-hire, and contract basis, we pride ourselves on our ability to consistently deliver. A certified Minority-owned business enterprise (MBE), Centraprise Corp serves clients nationwide in both the public and private sectors. Since 2008, Centraprise has been providing expert knowledge, technical resources and strategic solutions that companies rely on.
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