Title: Automotive Technical Advisor/Mechanic - Portland, OR

Location: Portland, OR, US Date: Jul 19, 2024 Job Type: Full-time with Benefits Who We Are For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. Our goal is to help our customers reach their full potential and to excel as their global partner of choice. Are you looking for a new opportunity? If you have automotive technician experience in your background, then we may be looking for you. What We Are Looking For: Do you currently or have you in the past been an ASE certified technician? Do you like solving complex issues as it relates to solving vehicle issues? Are you known as the “person who can fix anything automotive related”? Are you looking for a better work-life balance with no weekend work? If you answered yes to the questions listed above, MSXi might have the right opportunity for you! We are expanding one of our client’s programs and are looking to build a team of automotive repair experts who can troubleshoot tough issues and help complete repairs the first time. Your day to day will include local travel to designated dealerships and assisting their technicians with solving tough vehicle cases. The Automotive Technical Advisor key tasks are: Assessing and solving technical escalations. Providing online and in-dealership technical assistance. Leading discussions and acting as a subject matter expert. Managing recall requirements and ensuring Required Service Updates (RSU) are completed. Interacting with the team as the quality feedback liaison. Providing dealership consultations on repair order documentation and repair service agreements. Ensuring the improvement of the customer experience and increasing “fixed first visit” cases. Analyzing and making suggestions related to repair shop process improvements. What We Have to Offer: Full-time position with benefits effective the first of the month following 30 days of employment. Hybrid work environment: 3 days field work with local travel and 2 days work from home per week on average with little to no weekend work. Monthly paid car allowance. Paid standard US holidays and paid vacation time. Qualifications Required: A minimum of 2 to 4 years automotive experience required; current ASE certification is preferred but previously certified individuals will be considered. Field-related management experience is preferred. Highly motivated, adaptive, and autonomous with the ability to deliver results. Ability to travel locally to dealerships within a designated area. Ability to analyze and document vehicle case updates using Microsoft Excel. Ability to communicate technical information to all levels. Ability to analyze data and create custom reports using provided templates. Ability to effectively use MS Word, Excel, and PowerPoint. Ability to work independently and manage a progressive workload in a fast-paced environment. MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veteran status. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions. A reasonable estimate of the current range is $65k to $85k based on current experience.

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