Job Description:

ct as a first point of contact for providing technical support to all areas within the organization. Provide telephone, walk-in, and e-mail support to the Help Desk FieldFacultyStaff Help Desk, as needed. ccurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems. Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff. Triage and route advanced second and third tier requests to the appropriate technical personnel. Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.