Working Title: Student House Manager - IE State Role Title: Institutional Employment Position Type: Institutional Employment Position Status: Part-Time College/Division: College of Visual and Performing Arts Department: 100551 - College of Visual and Performing Arts Pay Rate: Hourly Beginning Review Date: 06/24/2024 Specify Range or Amount: $12 per hour Is this a JMU only position? N/A Is this a grant-funded position? No Is this a Conflict of Interest designated position? N/A About JMU: Located in the heart of Virginia's beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty. General Information: Student House Managers provide front of house support for audiences who come to any of our events in our five state-of-the-art performance venues. Duties and Responsibilities: * Work an average of 12 to 16 hours per week; report 1.5 hours prior to weeknight evening performances and 1.5 hours prior to weekend matinee performances. Special event hours will vary. Must be able to work weekends. * Prepare the public spaces for audience arrival * Train ushers to greet patrons, distribute programs and audio enhancement devices, scan tickets at the door, escort patrons to their reserved seating, provide information about the facility, and ensure that "VIP" and handicapped patrons are properly seated. * Coordinate with the stage manager for every show, and the Box Office staff regarding special seating issues. * Control unauthorized access to the venues, help facilitate latecomer seating, enforce theatre policies and direct the safe and timely evacuation of the audience in the case of an emergency. * Provide group event set up assistance for pre-or-post show events in the venue as needed. * Other duties as assigned Qualifications: * Excellent customer service, communications, and supervisory skills. * Excellent organizational and time-management skills, and be able to inspire and motivate others. * Maintain a positive demeanor; must be able to remain under pressure and be responsive to the needs of the audience and staff members. Conditions of Employment: Students must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate). Students must have a 2.0 or better cumulative GPA. E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization. Additional Posting Information: Dress Code: business or business casual attire. Be aware that you are a representative of the Forbes Center and the College at all times. EEO Statement: James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality. Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991. Reasonable Accommodation: If you are a student with a disability and need assistance please contact the Office of Disability Services at (540) 568-6705 or disability-svcs@jmu.edu. You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202 and they will be happy to assist you.