The IT Support Specialist will be responsible for maintaining and supporting the end-user environment. This includes but is not limited to desktop and laptop PC's, mobile devices, printers, computer peripherals, and various application services. This role will plan and deploy desktop devices, and various peripherals as required for migrations and\or new service locations. The ideal candidate must demonstrate the ability to work well with a minimal amount of supervision while possessing working knowledge of and experience with computer hardware, software, and peripheral devices in a diverse environment. The IT Support Specialist will be the front line to solving bank employees' issues over the phone, in person, and\or via the IT ticketing system. The job will require routine travel and must be able to provide their own transportation. This role will be included in the after-hours on-call support rotation schedule. The position qualifies to receive cell phone and mileage reimbursement. Job Duties: * Implement new equipment and services; assist with new product testing and special projects. * Flexible to be on-call on weekends along with weeknight and weekend hardware\software upgrades during maintenance windows. * Respond to problem calls; diagnose/repair computer hardware and software installations and correct minor operational problems. * Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs. * Maintain detailed documentation of each service call in a ticketing system and escalate when appropriate. * Assist with periodic testing and implementation of contingency plans to ensure availability of application in case of system failures. * Perform end-user operation/procedure training and/or documentation. * Complying with privacy policies and procedures to maintain customer confidentiality and information protection * Complying with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures * Completing and passing all required regulatory compliance training as assigned * Perform any additional duties and tasks assigned by management Qualifications & Skills: * Experience with personal computer and local area network setup and online network terminals * Working knowledge of IPv4, TCP/IP, DHCP, DNS, Active Directory, Group Policy, Windows 10\11 and Windows Server 2016-2022 operating systems, and Microsoft Exchange\Outlook environment. * Experience with managing hypervisor environments is preferable. * Experience with ID card scanners, desktop scanners, printers, printer configuration, debit card printer\PIN pad, web cams, signature pads and various other types of peripherals. * Working knowledge of telecommunication technology including Cisco VoIP phone setup and configuration and video conference systems such as Zoom\Teams. * Experience with Microsoft Office applications including Word, Excel, Outlook & OneNote. * T. security includes identifying phishing emails including understanding email message headers and using anti-virus and anti-malware tools in detecting threats. * Familiarity with smart phones and tablets including iPhones, iPads and Android devices. MDM experience is preferable. * Strong analytical, troubleshooting and problem-solving skills through process of elimination. * Ability to accept change, adapt to shifting organizational challenges and priorities and manage multiple tasks at once. * Experience with I.T. Help Desk ticketing systems. * Excellent interpersonal, verbal and written communication skills. * Willingness and ability to determine, evaluate, and provide innovative ideas for overcoming novel and unexpected IT related challenges and obstacles. * Ability to work and communicate in a fast-paced dynamic team environment and contribute new ideas and skills to IT tasks and projects. * Demonstrate enthusiasm for technology, and a desire to learn, excel, and advance in new areas. Education, Experience & Licenses: * Two Year College degree or equivalent experience, troubleshooting, and repairing hardware and software on Windows-based desktops and laptops. * 1 year experience of ticketing system is preferred. * Three years previous information systems experience in I.T. Help Desk environment * CompTIA A+ and/or Network+ Certification is preferred * Exceptional customer support and communication skills, both verbal and written.