Job Information: Assistant Front Office Manager Job Email Opening Apply Now Title Assistant Front Office Manager Description Pay Range ($5,375.00-$5,542.00 / monthly compensation) Assistant Front Office Manager Come LIVE Kahala and join the Kahala Ohana! We are a #luxuryhotel and #resort, nestled between the serenity of gently lapping waves on a lovely white sand beach and a prestigious private golf course that host an annual PGA Tournament, all within the quiet Kahala Community. The Kahala Hotel & Resort is on the forefront of making changes in hospitality with our KISCA (Kahala Initiative for Sustainability Culture and Arts) Program and ownership's commitment to supporting the UN's SDGs. Our colleagues are in large part our #brand and we are looking for individuals to join us to ensure that guests will create treasured memories here with a longing to return to The Kahala Hotel & Resort. Job Summary: To promote and foster The Kahala Hotel and Resort philosophy of Aloha. Responsible for all daily operations of the Front Office. Assists the Director of Front Office Operations and Assistant Director of Front Office Operations with developing and maintaining applicable operating procedures involving the Front Desk, Front Service, PBX, Concierge, Pool & Beach. Essential Functions * Coordinates room assignments, checks daily room assignments and coordinate group movements with specific reference to check-in and check-out. * Trains, supervises, schedules and completes payroll for the front office department. Performs disciplinary actions as necessary. * Coordinates procedures for all new packages or promotions with the Sales and Marketing, Accounting, Information Systems, and all other departments involved. * Assists in the check-in, escort and check-out process as necessary. * Conduct daily briefing and address immediate issues in relation to our guest's services. * Ensure that the SOP manuals are continuously updated, maintained and used effectively. * Cooperate and coordinate teamwork with other departments. * Verify credit card authorizations Position Requirements Education / Experience * High School Diploma or General Education Diploma required. * College degree in hotel management or similar field preferred. * Minimum one (1) to two (2) year supervisory experience. * Previous experience in a first-class, medium to large resort desired. * Three (3) years of experience in front office operations desired. * Opera PMS, Hotsos, Alice, Yellow Dog experience preferred. Licenses/Certifications: * CPR and Standard First Aid Certification preferred. * Must hold current Manager Liquor card. Physical Requirements: * Ability to travel throughout the Resort while performing essential job functions. * Ability to stand/walk/sit throughout the day. * Occasionally lift/carry up to 25 pounds, kneel, climb and reach above shoulders. * Frequently bend, squat and perform repetitive hand motions throughout work day. * Must be able to lift up to 15 pounds at times. * Ability to frequently work both indoors and outdoors. Other Requirements: * Ability to work varying shifts and maintain attendance in accordance with the hotel's attendance policy. This position will require a minimum of two overnight shifts per week and coverage for longer periods of overnight assignments on a regular basis. * Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department. * Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations. * Respond to guest questions. Provide guest assistance, direction and information as requested when working in public areas. * Performs a variety of other duties as assigned by the Director of Front Office or Assistant Director of Front Office Operations. * Must maintain a neat, clean and well groomed appearance as outlined in the employee handbook. * Ability to comply with hotel rules and regulations including policies regarding safety and grooming standards. * Ability to pay attention to detail, work in a fast paced environment handle multiple tasks and have a high level of patience. * Ability to use sound judgement. * Ability to comprehend and follow oral and written instructions and procedures. * Ability to prioritize work tasks. * Ability to remain impartial and objective in decisions pertaining to training, disciplining, and management of staff * Knowledge of all hotel policies and procedures such as, but not limited to, room, food and beverage reservations, room assignment process, proper baggage handling, housekeeping methods, credit card policies and security practices. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts. * Ability to effectively utilize standard office equipment such as a copy machine, telephone, typewriter, facsimile and 10-key adding machine. * Ability to access, understand and accurately input information using a moderately complex computer system utilizing various software such as Microsoft Word, Excel, Publisher, PowerPoint, Opera PMS System, Hotsos, Go Concierge, and Microsoft Outlook. * Ability to communicate effectively in English both verbally and in writing. Additional Information: This posting does not include all duties that may be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this posting. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Full-Time/Part-Time Full-Time Shift Rotating Position Assistant Front Office Manager Number of Openings 1 Exempt/Non-Exempt Exempt Req Number ROO-24-00003 EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications.