Summary This position is located in the Chief Information Officer Organization (CIOO) of the Federal Deposit Insurance Corporation which is responsible for providing the full life-cycle services for endpoint services, which include update/upgrade centralized configuration, management, and security, for mobile devices, desktops, and virtual desktop environments. Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement. Learn more about this agency Help Overview * Accepting applications * Open & closing dates 09/09/2024 to 09/13/2024 * Salary $79,809 - $211,867 per year * Pay scale & grade CG 11 - 13 * Help Locations * Baltimore, MD 1 vacancy * Syracuse, NY 1 vacancy * Wexford, PA 1 vacancy * Remote job No * Telework eligible Yes-TELEWORK OPTIONS ARE SUBJECT TO CHANGE. * Travel Required Occasional travel - Occasional travel may be required. * Relocation expenses reimbursed No * Appointment type Term * Work schedule Full-time * Service Competitive * Promotion potential 13 * Job family (Series) * 2210 Information Technology Management * Supervisory status No * Security clearance Other * Drug test No * Position sensitivity and risk Moderate Risk (MR) * Trust determination process * Suitability/Fitness * Bargaining unit status Yes * Announcement number 2024-CIOO-DB741 * Control number 808433600 Help This job is open to * The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency Open to the public. Help Duties At the full performance level, major duties include: * Serves as a designated Field IT Specialist to manage and execute customer service related support activities. * Provides customer support utilizing remote management and troubleshooting tools for a highly mobile workforce. * Manages, participates in and supports projects, as assigned, using standard IT project management principles and practices. * Supports, monitors, patches and implements changes associated with IT systems, hardware, software and services. * Supports the deployment, operation and ongoing maintenance of local area networks (LANs) and the telecommunication systems. * Coordinates with End User Computing staff to deploy, manage, maintain and troubleshoot standardized workstation images on an ongoing basis. * Consults with customers to identify and address IT related issues as well as opportunities for service improvements in support of current and future computing requirements. Help Requirements Conditions of Employment The candidate selected will be offered a term appointment not-to-exceed four years which may not be extended beyond the maximum four year time limitation. Registration with the Selective Service. U.S. Citizenship is required. Employment Conditions. Completion of Financial Disclosure may be required. Minimum Background Investigation (MBI) required Qualifications Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here. To qualify for CG11, applicants must have completed at least one year of specialized experience equivalent to at least the 9 grade level or above in the Federal service. Specialized experience is defined as experience troubleshooting and resolving hardware and software issues related to Microsoft Operating Systems, and Office Suite; remote access issues; imaging user workstations and troubleshooting connectivity issues. OR EDUCATION: To qualify based on education, applicants must possess a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree. Major field of study: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR COMBINATION: Applicants must possess a COMBINATION of graduate level education as described above, and the specialized experience as described above, that together meet the qualification requirements for this position. To qualify for CG-12, applicants must have completed at least one year of specialized experience equivalent to at least the 11 grade level or above in the Federal service. Specialized experience is defined as experience configuring, troubleshooting and resolving hardware and software issues related to Microsoft Operating Systems and Office Suite; remote access issues; repairing laptops, desktops, and printers; and imaging user workstations and troubleshooting connectivity issues. To qualify for CG-13, applicants must have completed at least one year of specialized experience equivalent to at least the 12 grade level or above in the Federal service. Experience providing IT customer support, and consultation in the utilization of IT services such as: WAN/LAN infrastructure, cloud, O365, Service Now, wireless technologies, computing hardware, software, operating systems, scripting languages, remote access, multifactor authentication, wireless and mobile technology services; and supporting projects using IT project management principles and practices such as Agile/Scrum. You must have Information Technology (IT)-related experience which demonstrates proficiency in each of the following competencies: * Attention to Detail - Is thorough when performing work and conscientious about attending to detail. * Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. * Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. * Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 80 or higher in the online assessment to be determined "well qualified" for this position. For more information, click here. Education See requirements stated under QUALIFICATIONS. Additional information You may select up to 2 locations as advertised in this vacancy announcement. You will be referred to the selecting official based on the locations selected, if among the best qualified. If selected, you may be required to serve a trial period. The range of pay shown includes base pay plus supplemental locality adjustments. The locality rates for these duty locations range from a low of 16.82% to a high of 33.41%. Pay will vary by grade level and the locality rate for the geographic location where the position is located. For more on FDIC locality rates, click here. To read about your rights and responsibilities as an applicant for Federal employment, click here. Selectee(s) for this position will be required to report to their duty station office two days per week. Read more * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors. To find out more, click here. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Your resume and the online assessment questionnaire will be reviewed to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level. Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected. If you are found qualified, you will be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. These category assignments are a measure of the degree in which your background and responses to the assessment questions match the competencies/knowledge, skills, and abilities (KSAs) listed below. Within these categories, candidates eligible for veterans' preference will receive selection priority over non-veterans. 1. Skill in applying Information Technology Infrastructure Library (ITIL) principles and practices and methods of service desk and customer relationship management, project control, information processes, resource management and tiered IT support structure Tier 0-Tier 4. 2. Knowledge of project management principles, methods and practices. 3. Knowledge of IT platforms, WAN/LAN, laptop, wireless, hardware, software, operating systems, windows scripting languages, remote access, multifactor authentication, mobile technologies and services. 4. Ability to communicate orally 5. Ability to communicate in writing. 6. Ability to establish and maintain effective working relationships. You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs. You may preview questions for this vacancy. * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors. To find out more, click here. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. * Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. EDUCATION DOCUMENTS: If you are using education to meet all or part of the qualification requirements, submit a copy of your college transcript (an unofficial transcript is acceptable). Education must be from accredited institutions. For a listing of accredited educational institutions, click here. An official transcript will be required if you are selected. If you attended more than one university and need to send multiple transcripts, please upload/fax all transcripts as one document. Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program. For more information, click here. Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application. VETERANS' PREFERENCE: If you are claiming veterans' preference, click here. (Note: Veterans must submit the Member 4 copy of the DD 214, Certificate of Release or Discharge from Active Duty - or other copy showing the type of discharge/character of service [e.g., Honorable, Under Honorable Conditions, etc.] along with any other required documents (e.g., DD-214, VA Letter, SF-15, etc.) to demonstrate veterans' preference eligibility.) INTERAGENCY CAREER TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information, click here. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. * How to Apply To begin, click the "Apply" button and follow the prompts. If you haven't already, register and establish a USAJOBS account. After you register online, click the "Apply" button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click "Submit Application" to complete the application process. You must apply online. Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date. To return to your saved application, log in to your USAJOBS account and click on "Applications" tab. Click on the "Position Title," and then select "Update Application" or "Additional Application Information" to continue. You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process. Please ensure you have completed the application process by verifying the status of your application on-line to reflect: "Received". Failure to complete the application process will result in an incomplete application and you will not be considered for the position. Agency contact information Kaitlin McGrath Phone 781-794-5777 TDD 1-800-925-4618 Email kmcgrath@fdic.gov Address Federal Deposit Insurance Corporation FDIC Human Resources Branch 15 Braintree Hill Office Park Room 300 Braintree, Massachusetts 02184 United States Learn more about this agency Next steps The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation's Human Resources Staffing Policy and Accountability team at HRPolicyTeam@fdic.gov You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation. * Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. * Criminal history inquiries * Equal Employment Opportunity (EEO) Policy * Financial suitability * New employee probationary period * Privacy Act * Reasonable accommodation policy * Selective Service * Signature and false statements * Social security number request Help Required Documents EDUCATION DOCUMENTS: If you are using education to meet all or part of the qualification requirements, submit a copy of your college transcript (an unofficial transcript is acceptable). Education must be from accredited institutions. For a listing of accredited educational institutions, click here. An official transcript will be required if you are selected. If you attended more than one university and need to send multiple transcripts, please upload/fax all transcripts as one document. Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program. For more information, click here. Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application. VETERANS' PREFERENCE: If you are claiming veterans' preference, click here. (Note: Veterans must submit the Member 4 copy of the DD 214, Certificate of Release or Discharge from Active Duty - or other copy showing the type of discharge/character of service [e.g., Honorable, Under Honorable Conditions, etc.] along with any other required documents (e.g., DD-214, VA Letter, SF-15, etc.) to demonstrate veterans' preference eligibility.) INTERAGENCY CAREER TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information, click here. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. Help How to Apply To begin, click the "Apply" button and follow the prompts. If you haven't already, register and establish a USAJOBS account. After you register online, click the "Apply" button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click "Submit Application" to complete the application process. You must apply online. Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date. To return to your saved application, log in to your USAJOBS account and click on "Applications" tab. Click on the "Position Title," and then select "Update Application" or "Additional Application Information" to continue. You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process. Please ensure you have completed the application process by verifying the status of your application on-line to reflect: "Received". Failure to complete the application process will result in an incomplete application and you will not be considered for the position. Read more Agency contact information Kaitlin McGrath Phone 781-794-5777 TDD 1-800-925-4618 Email kmcgrath@fdic.gov Address Federal Deposit Insurance Corporation FDIC Human Resources Branch 15 Braintree Hill Office Park Room 300 Braintree, Massachusetts 02184 United States Learn more about this agency Next steps The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation's Human Resources Staffing Policy and Accountability team at HRPolicyTeam@fdic.gov You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation. Read more Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. * Criminal history inquiries * Equal Employment Opportunity (EEO) Policy * Financial suitability * New employee probationary period * Privacy Act * Reasonable accommodation policy * Selective Service * Signature and false statements * Social security number request Print Share * Email * Facebook * LinkedIn * Twitter Help Overview * Accepting applications * Open & closing dates 09/09/2024 to 09/13/2024 * Salary $79,809 - $211,867 per year * Pay scale & grade CG 11 - 13 * Locations * Baltimore, MD 1 vacancy * Syracuse, NY 1 vacancy * Wexford, PA 1 vacancy * Remote job No * Telework eligible Yes-TELEWORK OPTIONS ARE SUBJECT TO CHANGE. * Travel Required Occasional travel - Occasional travel may be required. * Relocation expenses reimbursed No * Appointment type Term * Work schedule Full-time * Service Competitive * Promotion potential 13 * Job family (Series) * 2210 Information Technology Management * Supervisory status No * Security clearance Other * Drug test No * Position sensitivity and risk Moderate Risk (MR) * Trust determination process * Suitability/Fitness * Bargaining unit status Yes * Announcement number 2024-CIOO-DB741 * Control number 808433600 This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/808433600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.