Here at the Associated General Contractors of America (AGC), we value collaboration and teamwork driven by passion and purpose. Join us in shaping the industry for a better tomorrow. The Associated General Contractors of America (AGC) is looking for a highly motivated self-starter to join our team as Customer Experience & Event Registration Coordinator. We are looking for a customer-centric, proactive, detail-oriented, communicative team player who will provide top-notch customer service for our members, chapters and customers. This is an excellent opportunity for an ambitious early-career professional to have a hands-on role with the day-to-day operations of AGC member and customer engagement. Reports to: Director, Member Engagement Key Responsibilities: * Serves as AGC's primary point of customer service contact, providing top-notch service to AGC members, chapters, and prospects over the phone, in person, and through written communication. * Collaborates in projects to improve customer service through technology. * Ensures AGC live chat, mobile app, email and phone calls are answered quickly and thoroughly. * Makes every phone call, email and visit to AGC's website a reason for members to want to engage deeper with AGC. * Fosters and maintains relationships with chapters, members and customers to improve AGC's overall member engagement experience. * Supports AGC's overall conference and event activities, with a primary focus on event registration support and meetings administration. Qualifications, Education and/or Experience: * Great communication skills for both internal and external interactions, including written and verbal communication. * Patience, empathy and professionalism. * Good problem-solving and decision-making capabilities. * Proficiency with MS Office 365 required. * Strong computer skills, including data entry, website navigation and the ability to quickly learn other software (i.e., meeting registration platform, AMS/CRM) required. * Experience with event registration platforms and/or AMS/CRM strongly desired. * Previous experience supporting meeting/conference registration preferred. * Strong organizational skills with the ability to manage multiple projects simultaneously and meet deadlines * Ability to work independently as well as in a team setting. * Detail-oriented mindset. * Ability to travel to 4-6 meetings a year and lift and move boxes (up to 20 pounds) About the Organization: The Associated General Contractors of America (AGC) is the leading national trade association for the construction industry. Representing more than 28,000 commercial construction firms, we are the organization that successful contractors count on to help guide business decisions, improve operations, and shape the industry. Guided by our shared values and commitment to our members, we thrive in an environment where collaboration and teamwork are valued. AGC has been fulfilling its mission to serve our nation's construction professionals by promoting the skill and responsibility of those who build America for over 100 years. AGC embraces diversity and inclusiveness as a core value. AGC strives to be a culturally diverse organization that recognizes, supports, and values the inclusion of diverse groups and views in all parts of the association. We take action to ensure that every employee has the opportunity to reach their full potential by building a culture that is diverse, safe, welcoming and inclusive. AGC provides a supportive business environment, competitive salary, and an excellent benefits package. Interested? We've got a great opportunity for you! Please submit a resume, salary requirements, & references.