IT Business Analyst Utility Programs and Services Location: Missouri or Kansas Remote Preferred (Remote - Home Office with Local Travel) Are you ready to make a difference? ICF is seeking a Technical Business Analyst to work within a dynamic and highly innovative team environment in our Utility Programs and Services group. The Technical Business Analyst will support tasks within the software development cycle and be responsible for system data together with the business intelligence it provides. This position supports project delivery on IT projects for the energy efficiency and utility sectors and will contribute to a team that brings high-quality products and innovative solutions to our clients. Why you will love working here: * Quality of life: Flexible workplace arrangements, work-life balance * Investment of community: Donation matching, volunteer opportunities * Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan * And many, many more (Ask your recruiter for more details!) What you will be doing: * Support all aspects of the software development cycle including requirements, design, testing, and delivery of energy efficiency tracking and reporting tools * Communicate regularly and effectively with team members as to the status of various tasks, including leading status update meetings * Work with stakeholders of IT systems to define the system requirements and assist in identifying the best design approach * Develop an understanding of the client processes and procedures and help identify improvements relative to technology * Understand the capabilities and application of ICF's IT systems and support a team of senior technologists to deliver solutions for clients * Be the first point of contact for users experiencing issues or requesting updates, provide one-on-one technical assistance and/or delegate tasks to the appropriate contact as necessary What we need you to have: * Bachelor's degree (Candidates can substitute one year of experience for one year of a degree) * 2+ years of experience in Information Technology * Ability to write basic SQL, HTML, CSS scripts and code * 2+ years of experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation * 2+ years of Experience with issue tracking and project management tools such as JIRA, SharePoint and/or Smartsheet * Experience in MS Office products, such as Excel, Visio, Teams and PowerPoint What we would like you to have: * Demonstrated consulting experience * Experience with testing software, tracking issues and working with developers to ensure that requirements are being met and a high-quality product produced * Strong customer service focus, project planning, attention to detail and organizational skills * Effective time management skills and the ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines * Experience with content management systems, including user roles, configuration, and content editing * Ability to work collaboratively and cohesively in a team environment and to coordinate amongst diverse program stakeholders * Experience/Exposure in the utility, energy, and/or energy efficiency sectors is a plus Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process. Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $58,430.00 - $99,331.00 Missouri Remote Office (MO99)