Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! As a dedicated Instructional Designer Senior, you will Partner with Fraud Operations business leaders to ensure fraud learning requirements are developed and met. Creation and maintenance of new to role, upskill and reinforcement education programs. Fraud content subject matter expert to ensure learning programs and initiatives comply with fraud policies and standards. Can partner and collaborate with Fraud Operations leaders, fraud training leads, facilitators, and other business partners to support Fraud Training Program-based initiatives. This position can work remotely in the continental U.S. with occasional business travel. The Opportunity You'll do: * Develops and implements strategic design initiatives and learning experiences that advance business goals while enhancing learning effectiveness and efficiencies. * Ensures alignment with L&D objectives, business strategy, and our USAA mission. * Collaborates with cross-functional teams while acting as liaison between the Design team and stakeholders to ensure timely delivery and adherence to project goals. * Completes peer to peer reviews to ensure consistency, quality, and appropriate use of course content guidelines. * Develops tools and processes to measure effectiveness of curriculum solutions and learner performance to ensure solutions meet employee skill development requirements. * Develops and maintains strong relationships with third-party vendor acting as the main point of contact for content management and enhancement related matters. * Synthesizes analyses, identifies root cause(s), and provides recommendations that influence business solutions. * Serves as a mentor and coach to peers and team members for assigned area of responsibility. * Sets routines with software/service vendors to optimize third party tools for design. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 6 years progressive work experience in complex instructional design projects to include advanced knowledge and application of instructional design methodologies and multi-media development tools. * Advanced skills in instructional design methodologies with the ability to successfully translate these methodologies to the team. * Demonstrated strong organizational skills, project management skills, multi-tasking, and project flexibility. * Ability to use communication and collaboration skills and instructional design technologies effectively to navigate the training environment. * Advanced knowledge and experience with instructional authoring tools (i.e., Articulate Storyline 360) and other learning technologies. What sets you apart: * 3+ years of corporate training experience * 3+ years of creating Fraud Learning content * 3+ years Fraud Operations experience * US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770-$156,290 Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.