Title: Key Account Associate General Summary: This position assists the Account Executive to maximize business while maintaining profitable relationships between the customer and company. Major Responsibilities: * Gather, document, and analyze weekly selling performance. * Review business opportunities with buyers. * Track advertising, review layouts and confirm delivery of product. * Customer service support. * Assist executives - Preparing reports * Attend sales meeting with sales team and shoe shows * Communicate with accounts, sale reps and vendors to maintain excellent customer relations. * Confirm pricing with vendors and customers * Create folders of purchase orders while maintaining them with daily correspondence and file them according to delivery * Check orders into AS400 system * Create spec sheets and cost sheets in customer's web site * Work with customer to cancel and re-order product * Informing customers of product and order information * Confirm delivery with vendors and block out factory space. * Inform vendors of customer's spec and requirements * Follow up with buyers on sample approval. * Review samples and compare to sales samples and advise product development team if there is a problem in material, color, construction etc. * Review customers websites bi-weekly for updated information and new requirements. Advise vendors of any updates. * Create picture book for each customer * Build relationships with Buyers and DMMs * Special projects as required * Other duties may be assigned Specific Job Skills: * Ability to conduct interpersonal interactions including coaching, negotiating, selling, group presentations, etc. * Most decisions are made within company policy constraints, and some latitude exists. Decisions may impact others or the organization * Work responsibilities occasionally concern confidential and/or sensitive information requiring the use of discretion * Job duties are somewhat varied, occasionally requiring conceptualizing, planning and implementing * Highly organized, detail-oriented and time management skills essential * Under limited supervision, anticipates and solves problems for self and other lower level employees * Has no supervisory responsibility, provides basic work direction usually one-on-one Education, Licenses, Certificates, Registrations and/or Experience: * A bachelor's degree or equivalent experience required. * Proficiency with computer skills, including Microsoft Office, Word, and Excel * 2-4 years experience in customer service or related field. * Knowledge of retail math. Salary Range: The pay range of this position is $80k - $90k. Actual salary will be determined based off candidate's skill sets, years of experience, and other job-related factors. This range does not include benefits such as health insurance, paid time off, 401K, and additional company benefits