Title: Workforce Services Office Manager State Role Title: Program Administration Manager II / 19215 Hiring Range: $56,650 - $71,703 annually Pay Band: 5 Agency: Department of Workforce Development and Advancement Location: TURNER ROAD Agency Website: https://virginiaworks.gov Recruitment Type: General Public - G Job Duties Plans and directs the delivery of workforce service (WS) programs and services for the designated America's Job Center location. Manages the daily office activities related to program, resource and performance management; professional development; operations; customer service and relations; IT and database management; employer outreach and job services; and mandatory reporting. Oversees and ensures implementation of the goals and objectives of the WS Division, which strategically focuses on helping Virginia's employers connect with the workers they need to do business. As a key liaison to the business community, promotes agency services and programs; conducts employer outreach and training; makes presentations; serves on committees and/or boards; and participates in promotional and educational events. Minimum Qualifications Comprehensive knowledge of employment security issues related to the Virginia Unemployment Compensation, Wagner-Peyser, and Workforce Innovation and Opportunity Acts; the business community, government operations, and organizational structure of the service area; and workforce policies, procedures and service delivery models. Strong leadership, administrative, strategic planning, quality assurance, oral and written communication, and computer skills (e.g., databases and Microsoft Office Professional or similar product). Ability to manage daily operations of the local office; establish and maintain strong working relationships with various parties; manage staff and complex programs; conduct research and training; implement staff development and program objectives; collect, analyze and report data; assess and evaluate program performance, make recommendations, and implement changes; and manage assigned administrative functions (e.g., budget, facilities, IT, HR and procurement). Additional Considerations Considerable experience working with job service programs. Possession of valid driver's license as significant statewide travel will be needed to manage multiple locations. Progressive responsible experience managing Virginia Works related programs (job services and/or unemployment insurance) and administrative programs and staff. Certified Workforce Development Professional (CWDP) or related certification. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position. Diversity and inclusivity are at the heart of what we do in Virginia, and Virginia Works is committed to upholding these values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities. Virginia Works is an Equal Opportunity Employer/Program, and a Virginia Values Veterans certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation. Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted. Applications are not accepted after the recruitment closing date. Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. Virginia Works does not provide relocation assistance, and no salary will be offered outside of the posted salary range/flat rate. Consideration for an interview is based solely on the information within the application (and/or resume). You must ensure your application/resume includes the scope of your experience, knowledge, skills, and abilities as it relates to the position you are applying for. Information not stated will not be assumed. This website will provide a confirmation of receipt when the application is submitted for consideration. For the status of your application and this position, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via email or telephone. Auxiliary Aids and Services are available upon request to individuals with disabilities. Applicants needing accommodations should contact the Human Resource office for additional information. Virginia Works does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work in the US. NOTICE: Virginia Works will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization. Contact Information Name: Human Resources / Recruitment Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone. Email: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone. In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.