Member Services Officer- Teller / Personal Banker Job Type: Full-Time Exemption Type: Non-Exempt Wage Amount: $19 hourly minimum As a Member Services Officer, your role will be a combination of both Teller and Personal Banker positions. You bring the willingness to provide great service to the members; we will provide the environment for you to grow and develop into a world class service provider. You will offer an enjoyable, memorable experience for individuals seeking assistance with financial matters by providing them with exceptional service, including processing member transactions; identifying their financial needs and recommending valuable solutions. Your support of a sales and service culture will enable you to educate members about services that will enhance their financial well-being, while also supporting the goals of the credit union. This entry level position is a great way to start your financial services career! Member Education * Cross-sell appropriate products and services to current and prospective members. * Consistently meet or exceed established sales/service goals and support branch growth. * Participate in outside business development and community events. Teller Functions * Operate, maintain, and balance a cash drawer (as needed). * Sell special service items such as money orders, official checks, and gift cards. * Perform cash advances and process collection items. * Provide members with access to safe deposit box (where applicable). * Maintain working knowledge of all products and services. Personal Banker Functions * Assist members with opening/closing basic types of accounts, including new memberships, checking, share certificates, and other accounts as assigned. * Update account information such as changing account ownership/signers, beneficiaries, and changes of address. * Assist members with loan applications through video lending. * Assist members (in person or by phone) with account and product inquiries, including questions about rates, products and services, requests for statements, etc. * Perform stop payments and process wire transfers. * Assist members with claims of fraudulent use of debit card. * Issue, re-issue, and block debit cards. * Be knowledgeable of and utilize credit union policies, Federal regulations and procedures. Branch Support * Perform opening/closing procedures for debit card instant issue machine. * Scan and image branch checks and documents. * Perform vault responsibilities, load/balance ATM/CDM/CRM, and servicing/daily balancing of coin machine. Miscellaneous * Maintain member confidentiality. * All other duties as assigned. * For information about our benefits, please click the following link: