About EAB At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve. At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards. For more information, visit our Careers page. The Role in Brief: Collections Manager The Collections Manager will manage the daily operations and strategic objectives of the Company's customer collections process through the design, implementation, maintenance and management of accounts receivable business functions, including collections, loss mitigation, and dispute resolution. EAB seeks someone with strong communication, analytical and critical thinking skills to support the Controller with meeting the Company's cash collections goals. The Collections Manager will also support data migration efforts and other projects for our growing business. This position is in Richmond, VA or Washington, DC. This role is listed as Collections Manager for posting purposes; the official and internal title of this hire is expected to be Accounts Receivable Manager to align with EAB business norms. Primary Responsibilities: * Develop and execute collections strategies that optimize resource utilization, internal and external customer relationships and drive results * Set objectives for the accounts receivable team that align with the Company's financial targets * Develop and produce month-end accounts receivable reports supporting the executive financial package * Analyze and monitor accounts receivable metrics providing insight into customer payment behaviors * Manage the performance of a team of Specialists, Senior Specialists and Supervisors, providing timely feedback and following EAB's Management Expectations * Negotiate with clients regarding non-payment issues * Address escalated customer communication in a professional manner * Continuously ensure adherence to and documentation of key internal controls * Ensure accounts receivable and collection policies, procedures, and practices are implemented and adhered to Basic Qualifications: * Proven experience as an Accounts Receivable Manager, including a minimum of 2 years in a supervisory role * Bachelor's Degree * High level of customer service * Ability to accurately process and analyze numerical data * Team management and negotiation skills * Knowledge and understanding of proper accounting treatment for accounts receivable transactions and activities * Excellent analytical, organizational, and problem-solving skills. * Ability to work independently and as part of a team in a fast-paced environment. * Ability to take initiative on projects and handle customer service interactions * Proven experience managing multiple, competing priorities * Intermediate Excel skills Ideal Qualifications: * Bachelors Degree in Accounting or Finance * Experience with NetSuite and familiarity with Salesforce reporting and views * Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB's DE&I Promise If you've reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day. Compensation: The anticipated starting salary range for this role is $75,000 - $100,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role. This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, including, without limitation, individual and organizational performance. Benefits: Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include: * Medical, dental, and vision insurance plans; dependents and domestic partners eligible * 20+ days of PTO annually, in addition to paid firm and floating holidays * Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each) * 401(k) retirement savings plan with annual discretionary company matching contribution * Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans * Employee assistance program with counseling services and resources available to all employees and immediate family * Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation * Gender affirming care coverage * Fertility treatment coverage and adoption or surrogacy assistance * Paid parental leave with phase back to work program for birthing and non-birthing parents * Access to milk shipping service to support nursing employees during business travel * Discounted pet health insurance coverage for dog and cat family members * Company-provided life, AD&D, and disability insurance * Financial wellness resources and membership in a robust employee discount program * Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities Benefits kick in day one; learn more at eab.com/careers/benefits.