Summary: Responsible for assisting with the day-to-day operations and direct supervision of assigned activities within the Pool department. Oversee overall department including Lifeguards and Pool Attendants and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges. Essential Functions and Responsibilities: * Assist in the hiring, training, evaluation, development, and disciplining of departmental employees * Act as a liaison, as necessary, between line staff and departmental leadership to ensure leadership is aware of any challenges with job performance, staffing levels, and/or job tasks * Address any guest concerns by providing guest service recovery * Assist with scheduling all pool and ensuring proper coverage and labor costs are within budget. * Ordering all necessary supplies and equipment for Pool. * Assist with overseeing cabana rental and revenues from rentals. * Assist with processing Pool team member payroll daily. * Handling all elevated guest complaints, problem payments and food & beverage service issues at the pool outlets. * Running various reports, including system closing reports. * Overseeing cabana/daybed purchases online and walk-ins * Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position * Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards * Perform other duties as assigned Requirements: Qualifications * Proven experience providing high level of guest service * Minimum of two years of previous experience in a pool environment preferred. * Previous pool operations management experience. * Knowledge managing staff, pool operations, budgeting, training, scheduling, and pool safety. * Ability to write routine reports and correspondence. * Efficient using computers, including but not limited to Word and Excel. * Excellent guest service skills * At least 21 Years of Age * High School Diploma or Equivalent required * Ability to effectively communicate in English, both written and verbal * Obtain and maintain all work cards as required by the company * Verify right to work in the United States Work Cards * CPR & First Aid Certification * Lifeguard Certification Physical Requirements * Regularly push/pull up to 25 lbs. * Regularly lift and/or carry up to 25 lbs. at floor, knee, waist, and chest levels * Regularly Squat, kneel, reach, bend, twist * Regularly sit and work at a desk or computer * Regularly standing and walking * Ability to communicate using in-person speech, radios, and telephone * Ability to hear, understand, and distinguish speech and/or other sound in person * Ability to distinguish between shades of color * Ability to tools or equipment requiring a high degree of dexterity Work Environment Potential Conditions * Indoor * Outdoor * Smoky * Noisy * Bright flashing lights * Extreme hot & cold temperatures * Slippery surfaces Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. Return to Search Return to Search If you need reasonable accommodation to complete the on-line application, please contact the Employment Team office at (702)380-7688. We are committed to providing equal employment opportunities.Click here to see our EOE statement. To review our privacy policy, please click here