Job Description Our sale professionals are responsible for selling vehicles and meeting dealership gross profit, volume and customer satisfaction standards. This position includes four broad areas of activity: personal work habits, prospecting, selling, and follow-up. Duties and Responsibilities: * Realize that business is built on customer satisfaction and devote himself/herself to guarantee satisfaction of customers. * Determine each customer's vehicle needs by asking questions and listening. * Demonstrate vehicles (includes test drives). * Deliver vehicles to customers. The delivery process ensures that the customer understands the vehicle's operating features, warranty, and paperwork, and it lays the foundation for customer loyalty. * Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals. * Report to the vehicle Sales Manager regarding objectives, planned activities, reviews, and analyses. * Keep abreast of incoming inventory, features, accessories, etc., and how they benefit customers. * Work with the service department and body shop to ensure that vehicles are reconditioned as expected and on schedule. * Attend sales meetings and training offered by the dealership and the manufacturer. * Maintain a prospect development system. * Maintain an owner follow-up system that encourages repeat and referral business. * Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively. * Understand the terminology of the automobile business and keep abreast of technological changes in the product. * Know and understand equity and values and be able to explain depreciation to the customer. * Know and understand the federal, state, and local laws which govern retail auto sales. * Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department. * Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.