Location: Vancouver, British Columbia Job Description: Pay: Commission only, based on sales Essential Details and Responsibilities * Safety - Operate in a way that builds trust with our Devoted Pet Lovers, pets, and ACEs. * Prioritize the safety of ACEs, Devoted Pet Lovers and their pets by maintaining a safe and clean store environment, especially salons. * Maintain sanitary salon conditions and assist in all general maintenance of grooming room; clean cages, tubs, grooming tables; vacuum floor; mop floor daily; empty trash; clean clipper blades, scissors and clean/disinfect brushes after use. * Complete any cleaning and maintenance required to ensure we have a clean and sanitary working area for our Devoted Pet Lovers, pets and ACEs. * Compassion - Communicate and act from the heart with genuine care and courtesy. * Interact professionally and effectively through verbal and written communication with all professional contacts. * Provide superior customer service using compassion to adapt and respond to different types of situations. * Greet and acknowledge every person and pet with respect. * Approach each interaction with appreciation and genuine care. * Provide positive, consistent and solution-oriented service. * Approach all interactions with ACEs, Devoted Pet Lovers, and pets with respect, appreciation and responsiveness. * Plan and execute meaningful community events both inside and outside the store. * Develop partnerships with rescue agencies and other local animal care providers. * Expertise - Provide knowledge in an understanding and informative way. * Perform grooming services, including clipping, hand scissoring, and general cleansing, parasite control baths, pedicures, and ear cleansing as requested for each pet. * Utilize professional grooming techniques for a variety of dog breeds and cats. Incorporate grooming methods based on type of hair, coat, breed and owner instructions; bathe and dry animals; perform pedicures and clean ears. * Ask questions and listen to Devoted Pet Lover's needs to help recommend the best products and services for their pet. * Drive sales, customer service, and Key Performance Indicators (KPIs) to achieve overall Store Performance goals. * Stay current with pet industry standards through the company's virtual Learning platform and on the job training. * Maintain the stability and reputation of the store. * Efficiency - Use time and resources responsibly. * Answer phone calls, book appointments, conduct reminder calls and participate in store events to help drive business. * Support the Self-Wash/Dog Wash and ACE and Store Manager needs in the core of the store. * Effectively share workspace with others but also be efficient working alone. * Execute all strategic corporate initiatives. * Follow all company policies and procedures. * Implement Marketing initiatives at a company and local level, following communication and branding guidelines. * Use the Point of Sale (POS) system according to company guidelines. * Other duties as assigned. Experience, Education, Certifications * Minimum 1 year of experience in bathing/grooming animals in a professional environment * Working knowledge of computerized booking systems Competencies: * Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. * Drive For Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. * Self-Development: Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits. * Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars. * Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.