POSITION SUMMARY: Acts as the liaison between customers and estimation team to ensure a premium quoting and customer service experience. The primary objective is to ensure that our customers have a seamless experience and are satisfied with PTI's services. Customer Service will answer product and service questions, ensure that customers' needs are met, and build relationships through daily communication with clients. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Corresponding via email and phone with customers regarding requests for quotes * Basic blueprint reading (training will be provided, no experience required) * Assemble documentation for estimators * Upsell products when appropriate * Data entry into ERP system * Escalation of customer service issues to appropriate department or manager Provides general feedback to upper management so that they can adjust business strategy accordingly * Administrative and Receptionist duties as needed (ex. purchasing of office and shop supplies) BACKGROUND EXPERIENCE: * 5 years in a customer service role preferred but not required * Must have good organizational and time management skills * Ability to answer a high volume of calls/emails daily with a positive, empathetic, and professional attitude * Must be able to analyze situations relating to customer needs and react accordingly in a timely fashion * Ability to work in an open office with ample distractions * Must be able to function independently with a minimum amount of supervision * Interpersonal and problem-solving skills are a must * Must be able to collaborate and work effectively on a team * Must be able to read, write and speak English fluently