Overview Established in 2004, Culmen International is committed to enhancing international security, strengthening homeland defense, optimizing government operations and providing humanitarian assistance around the world. We provide technical and management expertise, develop innovative technology solutions, and deliver youth care services, logistics, training and language services worldwide. With experience in over 140 countries, Culmen supports our clients to accomplish critical missions in challenging environments. The Quality Assurance Director is responsible for a range of process improvement activities, including data gathering and analysis, process mapping, developing and recommending alternatives for improvement, developing performance metrics, and monitoring post-process improvement initiative performance to updated standards. Roles & Responsibilities * Develop and implement quality assurance strategies, policies, and procedures to ensure compliance with industry standards and regulatory requirements. * Lead and manage a team of quality assurance professionals, providing guidance, training, and support. * Oversee the design and implementation of quality control processes and systems to monitor and evaluate service quality throughout the facility. * Conduct audits and inspections to identify areas for improvement and ensure adherence to quality standards. * Collaborate with cross-functional teams, such as operation management, direct care workers, case management and clinical to address quality-related issues and drive continuous improvement initiatives. * Analyze data and metrics to identify trends, patterns, and opportunities for enhancing quality and efficiency. * Develop and implement quality assurance metrics and performance indicators to measure and report on quality-related objectives. * Work independently, react to change productively, and handle other essential tasks as assigned while exercising a high level of confidentiality. Basic Qualifications * Bachelor's degree in social work, human services, or related field. * Minimum of (3) three years relevant experience. * Minimum of (1) one year supervisory experience. * Must be computer literate. * Must be at least 21 years of age at the time of hire. * Proficiency in English and Spanish (verbal and written) preferred. * Possess a valid Driver's License. * Possess a clear Tuberculosis test. * Ability to successfully clear a background check. * Ability to successfully clear a drug screening. * Provide immunization documentation for Tdap, Varicella, MMR, Hepatitis A and B, Varicella. * Must be authorized to work in the U.S. for any employer. Top Tier Benefits Package This position is eligible for medical, dental, vision insurance, 401k and Paid Time Off. At Culmen International we are committed to creating, promoting, and sustaining a culture of diversity, equity, and inclusion. Our commitment to these values is unwavering across all our work around the world. We include and celebrate employees of diverse races, genders, religions, sexual orientations, ethnicities, nationalities, socioeconomic statuses, languages, (dis)abilities, ages, and religious commitments. These differences drive innovative solutions to meet the needs of our employees and clients. Culmen is an equal opportunity employer.