Are you a customer-focused problem solver with strong administrative skills? All Roads Vermeer in Charlotte, NC, is looking for someone like you to join our growing team as a Service Administrator. In this key role, you'll be the central point of communication for all repair activities, acting as the vital link between customers and our service department. We're seeking a detail-oriented individual with excellent communication abilities who can understand customer concerns, manage expectations, and deliver world-class service. This is a full-time position with benefits and no weekend work required. Experience with heavy-duty or heavy equipment is a plus! Benefits: * Medical, dental, vision, disability and life insurance offerings on the 1st of the month after 30 days of employment * Flexibility...no nights or weekends! * 401k with company contribution * Paid time off * Company paid holidays * Tuition Reimbursement program * Employee referral bonus program Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsibilities: * Provide administrative support to the service manager * Schedule appointments and assist in generating estimates for customers * Document repair and service orders in the correct fashion * Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business * Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time * All other duties as assigned Work Authorization/Security Clearance Vermeer All Roads does not provide H1-B sponsorship. AAP/EEO Statement All Roads Company and its subsidiaries is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.