Posting Title Product Development Coordinator - Electric Vehicles & Emerging Technology Job Requisition Number AE503611 Position Number 117662 Job Type Full-Time Division Name Customer Energy Solutions Minimum Qualifications Education and/or Equivalent Experience: * Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to Business, Marketing, Economics, Statistics, Engineering, Communication , plus three (3) years of Experience in a field related to the job * Experience may substitute for education up to four (4) years Licenses or Certifications: * None. Notes to Applicants The Product Development Coordinator position will be responsible for program operations, development, customer support and outreach activities for the Electric Vehicles & Emerging Technologies team at Austin Energy. This position will also identify potentially beneficial product and services ideas for Austin Energy to explore related to program operations with a focus on operational excellence to enhance the customer experience. This position monitors day-to-day operations, reports on performance, and recommends actionable improvements when necessary at Austin Energy for the Electric Vehicles & Emerging Technologies team to include incentive programs and electric vehicle charging programs. Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. IMPORTANT INFORMATION: WHEN COMPLETING THE CITY OF AUSTIN APPLICATION: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Please be sure that your application is a reflection of your entire work history. This position does not allow for a resume or cover letter to be included. Only information on your employment application will be considered. You may use "N/A" for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for the top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. VETERAN INTERVIEW PREFERENCE: Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK: The top candidate will be subject to a minimum 7-year criminal history background check. Pay Range $33.05 - $42.14 Hours Monday through Friday 8:00 a.m. to 5:00 p.m. This position will require some travel and evening and weekend work on occasion to support outreach events. Job Close Date 04/23/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd, Austin TX 78723; Hybrid Preferred Qualifications Preferred Experience: * Subject matter expertise in best practices, customer adoption, and industry trends of electric transportation. * Experience with utility transportation electrification programs to include customer EV adoption. * Experience in outreach and education related to emerging technologies. * Experience in customer support or service, with excellent skills in communicating both orally and in writing. * Experience with ChargePoint software platform for management of electric vehicle charging stations. * Ability to travel to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. * Lead and maintain accountability for cross-functional teams involved in research and development of new products and target market plans. Manage products, programs or services as assigned. Monitor and analyze product, program and /or services. * Conduct and manage market research projects for the evaluation and/or development of new products and market segments. Coordinate and/or lead launch activities for new market offerings * Identify potentially beneficial product and services ideas for Austin Energy to explore for commercialization. * Make recommendations to executive staff and business unit managers regarding product lines and services within Austin Energy. * Develop, analyze and recommend financial analysis and forecasting for new products. * Participate in the development of initial marketing plans. * Provide customer focus and the development of market driven products and services within Austin Energy. Responsibilities- Supervision and/or Leadership Exercised: * May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. * Knowledge of market and product evaluation techniques, including customer demand analysis and profitability analysis. * Knowledge of market segmentation techniques and principles. * Skill in oral and written communication including presentation * Skill in handling multiple tasks and prioritizing. * Skill in using computers and related software applications. * Skill in data analysis and problem solving. * Skill in planning and organizing. * Ability to work with frequent interruptions and changes in priorities. * Ability to determine and forecast market share. * Ability to determine competitive advantage and distinctive competence * Ability to handle conflict resolution * Ability to use various computer software applications. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.