Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters. The Position Always innovating, we bring together dedicated people and diverse perspectives from across our global network, empowering each other to keep breaking new ground. We are Roche. As Logistics Specialist, you will manage activities that are complex and large scale and impact one or more business unit. Troubleshoots and answers complex inquiries and conducts large scale documentation and analysis within a specific business support process. Identifies areas of opportunity and recommends advanced solutions. Knows and applies the fundamental concepts, practices and procedures of the particular field of specialization. Significant on-the-job training or formalized education in specific area. Requires evaluation, originality or ingenuity. Is generally assigned more complex and difficult assignments. Typically works with greater discretion and latitude. May assist lower level staff by providing advice, training and guidance. Contributes independently or with a team towards a program or department goal or service. May interface with internal and/or external customers and departments. Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions. Your Opportunity * Provides Histories Reports, Monitors of Engineer Assignments * Develop, maintain, and or assemble information/documentation that supports business operations and standard operating procedures for one or more business units. * Acts as the primary contact for escalated issues and requests concerning multiple, complex processes or procedures. Serves as liaison to internal and external stakeholders as appropriate. * Utilize databases or spreadsheets to maintain program logistics and measure outcomes of program effectiveness. * Responsible for adhering to department guidelines and performing quality control program assessments by conducting audits to identify best practices, non-compliance, and errors. Make corrections or communicate errors to individuals that can make the corrections. Ensure established programs continue to be best practices. Solicit feedback from others to improve current processes. * Acts as key resource to others in the department and to internal or external customers on programs and /or procedures. * Participate in special projects that are complex and large scale and require business area expertise. Who You Are * You hold an Associate's Degree with 1 year previous customer service experience or greater than 3 years previous customer service experience. Preferred Requirements * You hold a Bachelor's Degree in a related field. * Previous experience with SAP. * Previous experience with Smartsheet. * Rexis or Salesforce experience Behaviors, competencies, and qualities of the ideal Logistics Specialist * Proven ability to solve complex problems in a timely manner * Comprehensive understanding of business processes related to area supporting * Strong organization and planning skills * Ability to handle multiple functions at one time * Efficient and effective oral and written communication skills * Intermediate computer skills including the ability to do some advanced functions within various software packages. The expected salary range for this position based on the primary location of Indianapolis, IN is 39,000.00 - 72,400.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits Are you ready to apply? Relocation benefits are not available for this position. Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives. Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.