Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! * MAIN JOB OBJECTIVE To achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times. ESSENTIAL JOB RESPONSIBILITIES SALES GENERATION * personal and store sales goals * develop personal sales techniques and assist in the development of associates sales techniques to maximize sales * elevated levels of sales and service to maximize sales performance * maintain an in-depth knowledge of the merchandise * closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction * all sales related policies and procedures are maintained * a keen interest in the fashion industry and market trends CUSTOMER SERVICE * encourage staff to provide the highest level of customer service * maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books * resolve all client problems and complaints quickly and effectively, ensuring client satisfaction * assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise) OPERATIONS * assist the store manager in areas of risk management, physical security, store cash controls, and inventory management * training of sales staff in all areas of appropriate register usage and maintenance * properly execute all management register functions * oversee operations in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork * assist in all inventories MERCHANDISING/VISUAL * ensure selling floor is neat, organized, stocked and reflects the correct visual image at all times * implementation and maintenance of all merchandising/ visual directives * ensure deliveries are properly processed in a timely manner * address all product concerns in a timely manner * manage inventory needs to support the business goal HUMAN RESOURCES * image and grooming standards are professional and reflective of the brand image, at all times * adhere to work schedule, inclusive of time and attendance * assist in follow-up for all training programs and seminars WORK EXPERIENCE Minimum 2 years specialty retail experience. * At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V At Capri Holdings Limited, our commitment to inclusivity and accessibility begins with the candidate experience. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at CapriDiversityandInclusion@CapriHoldings.com.