POSITION TITLE: House Manager (Hourly) REQUISITION #: req7850 DEPARTMENT: Cultural Services LOCATION: LINCOLN CENTER BENEFIT CATEGORY: Variable Hourly View Classifications & Benefits EMPLOYMENT TYPE: Part-Time Hourly HOURLY RATE: $15.75 - 16.50 per hour (based on relevant experience) SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 10/31/2024. The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check and Motor Vehicle Report (MVR) required. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure SUMMARY: House Managers oversee all front of house operations during live performances and events at the Lincoln Center. This includes lobby set-up, supervising a team of Performance Volunteers, crowd management, coordinating with presenters and back of house staff, dealing with safety and security issues, managing patron needs, and handling any problems that arise. The Lincoln Center has two main performance areas, the Performance Hall which seats roughly 1200 people, and the Magnolia Theater which seats 226. Up to three House Managers work each performance in the Performance Hall while just one works each performance in the Magnolia Theatre. In both cases, the House Managers supervise a team of Performance Volunteers with the goal of providing our patrons with an exceptional and enjoyable experience. House Managers must be able to take a leadership role while also being able to work well in a team environment, be effective and clear communicators, and be able to deal with stressful situations calmly and confidently. ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive: * Provide superior customer service to all clients & patrons. * Set up the Front of House areas for performances and events. * Lead pre-show meetings with the assigned Volunteer team. * Exhibit effective crowd management skills. * Communicate professionally and competently in person and over the radio. * Take a leadership role in emergency situations until first responders arrive. * Understand and execute emergency and evacuation protocols and procedures. * Work harmoniously with staff and volunteers to manage patron needs. * Carry out verbal and written instructions from leadership team without supervision. * Assist patrons with accessibility issues in compliance with ADA requirements. * Monitor the venues and lobby areas during performances and events. * Lock-up and secure venues and reset lobby areas. * Work with merchandise sales representatives to settle commission payments. * Complete show reports with pertinent information. * Assist in the volunteer interviewing & training process City Competencies * Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds. * Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends. * A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations. * A desire and ability to utilize digital tools for organizational information, individual, and teamwork. QUALIFICATIONS: The requirements listed below are representative of the knowledge, skills, and abilities required to perform the necessary functions of this position. * Be able to work well independently and while under pressure. * Be able to maintain a constructive working rapport with volunteers, staff, and clients. * Be able to adjust to ever changing situations. * Be able to take a leadership role in difficult situations and when problems arise. * Be able to enforce safety and emergency regulations. * Be able to demonstrate a positive and flexible attitude. * Be able to adhere to a specific professional dress and hygiene code. * Have strong attention to detail and exacting standards. * Have knowledge of basic office programs such as Word and Excel and be able to learn work related software. * Have money handling and settlement skills. * Have crowd management, conflict resolution, and effective communication skills. EDUCATION AND EXPERIENCE: High School Diploma or GED required. College or work experience in Theater, Theater Management, Event Management, Hospitality, or related field preferred. 3+ years management experience required. Management of volunteer staff preferred. LANGUAGE SKILLS: Ability to read and understand instructions, emergency procedures, and policy manuals. Ability to write comprehensive reports and email communications. Ability to speak clearly and confidently in front of large groups and effectively communicate with staff, clients, patrons, and volunteers. Multilingual preferred. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, electronic or diagram form. CERTIFICATES, LICENSES, REGISTRATIONS: Current Driver's License preferred and must be at least 18 years old. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for extended periods of time; walk; climb stairs; reach with hands and arms; carry; talk; hear; see in varying levels of light; use hands to grip, handle, or feel; stoop, kneel, or crouch; balance; twist; and push or pull. The employee must regularly lift 20 lbs. and move up to 50 lbs. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will routinely be exposed to large crowds in an indoor capacity. Visual environment will include changes from high to low lighting levels frequently and quickly. Noise levels can range from high volume theatrical sound to very quiet, whisper levels. Employee must anticipate and be sensitive to all lighting & sound scenarios. Employee is required to navigate all areas quickly, including stairs, slopes, elevators, hallways, and lobbies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance. Notice Regarding Medical and/or Recreational Marijuana Use: Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy. The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law. POST OFFER BACKGROUND CHECK AND MOTOR VEHICLE REPORT (MVR) REQUIRED. Note: Some information in your application may be public information under the Colorado Open Records Act.