About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future. The Role Lumen's Facilities Maintenance Engineers are responsible for providing 24x7x365 Tier II technical support and troubleshooting assistance to field operations for our facilities' critical infrastructure equipment such as AC power distribution, buildings, grounding, fire systems, generators, Auto Transfer Switch (ATS), Uninterruptable Power Systems (UPS), UPS battery strings, Direct Current (DC) power plants, DC plant batteries, Power Distribution Units (PDUs), Static Transfer Switch (STS) and Heating, Ventilation and Air Conditioning (HVAC) systems, including Computer Room Air Conditioner (CRAC) units, chillers, dry coolers, condensers, pumps and building structural issues to ensure operational integrity, improve efficiency and reduce operational costs. The ideal candidate will embrace challenges and excel in a high-pressure work environment. They will drive operational excellence and continuous improvement while exemplifying Lumen's 8 cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset, and Allyship. Location This is an onsite position with multiple openings (locations listed below). Candidates must have a valid driver's license and be willing/able to commute to the site in which they are based. This role may require on-call or emergency disaster recovery availability expectations. Montgomery, AL: 315 N. Bainbridge Street Phoenix, AZ: 811 S. 16th Street Bakersfield, CA: 1430 Truxtan Ave Los Angeles, CA: 818 W 7th Street Colorado Springs, CO: 1020 Babcock Road Denver, CO: 1850 Pearl Street Boise, ID: 1103 W Miller Street Indianapolis, IN: 731 W Henry Street Pleasant Hill, IA: 4550 Carlisle Road Southfield, MI: 19675 W 10 Mile Road Bellevue, NE: 1514 Chandler Road West Newark, NJ: 165 Halsey Street Albuquerque, NM: 400 Tijeras Ave Cincinnati, OH: 400 Pike Street Portland, OR: 1335 NW Northrup Street El Paso, TX: 501 W. Overland Ave San Antonio, TX: 5130 Service Centre Drive Seattle, WA: 1000 Denny Way The Main Responsibilities * Provides Tier II support to field technicians and field management in stabilizing emergency situations and reducing the dependency on vendor support for issues that can be solved internally. * Dispatches vendors in ticketing system, follow up on repairs with vendors and process vendor invoices. * Assists field technicians in reducing the dependency on vendor support for issues that can be solved internally. * Participates as a subject matter expert on task forces or cross functional projects; advises departments on solutions for technical problems or barriers. * Recommends solutions to increase network integrity and reliability through testing and evaluation. What We Look For in a Candidate Required Qualifications * 2+ years of experience working with critical infrastructure. * Demonstrated leadership and project management skills with ability to assess project needs and effectively communicate in delegation of complex technical tasks/assignments to team of contractors and vendors. * Ability to travel in short notice to provide hands-on assistance with emergency situations. Travel is a requirement of the position. * Valid driver's license and satisfactory driving record. Preferred Qualifications * Technical background with experience in a skilled trade. * Mechanical or electrical course studies and/or certifications. * Financial acumen and technical knowledge specifically in managing vendors and interpreting services required, billing for repairs, etc. Compensation The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications. Location Based Pay Ranges $63,980 - $85,300 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD. $67,340 - $89,780 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY. $70,710 - $94,270 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI. $74,070 - $98,760 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA. As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs. Requisition #: 335589 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. Salary Range Salary Min : 63980 Salary Max : 98760 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 10/22/2024