Job Description (Posting). JD attached (1.) To ensure that all the set targets for the given projects are achieved within the target deadlines agreed upon inorder to achieve productivity improvements (2.) To transform Business as usual(eg. Reduction of repetitive incidences by introducing automation) and add value to the deliverable. (3.) To deliver services in pre defined SLA and ensuring customer satisfaction (4.) To develop strong relationship by stake holder engagement and building synergy between the teams to achieve the desired SLA.