Minimum qualifications: * Bachelor's degree or equivalent practical experience. * 5 years of experience in a project management, analytical role, or similar. Preferred qualifications: * Experience with stakeholder management, establishing trusted relationships across organizational boundaries, and influencing without having direct authority. * Ability to think strategically, balancing a broad range of internal and external factors when identifying problems, proposing solutions, and making decisions. * Ability to communicate clearly and effectively with multiple and diverse stakeholders across businesses, leadership, and teams. * Ability to be highly organized, adaptable, tenacious, and manage ambiguity and change. * Excellent problem-solving, critical thinking, and investigative skills, with the ability to apply various project management techniques. * Excellent attention to detail, with the ability to envision and communicate the big picture. About the job In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more). As a Product Support Manager for Gmail, you will play a critical role in ensuring that users get the most from the product and are prepared for the critical product launches in 2025. You will represent the user and gUP to our stakeholders across Product Management, Engineering, UX Researcher, Marketing, Program Management, among others. You will work in a team of amazing Googlers to support our product area stakeholders via a mix of operational and strategic projects. You will work closely with your gUP cross-functional partners, in addition to partners across the Cloud product area to ensure we are supporting our Product Area beyond organizational boundaries. There may be opportunities to flex and cover other products over time. Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video. The US base salary range for this full-time position is $106,000-$156,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities * Establish strong relationships with cross-functional stakeholders. * Understand the Gmail product strategy and align the team's direction and strategy to best support the product area needs. * Advocate for all end users with our product area stakeholders by synthesizing data across all of our support channels, conducting user in-depth searches, extracting key insights to influence early stage product development. * Lead support operations, in particular, driving down feedback report volume by focusing on our top user issues (TUIs). * Collaborate closely and effectively with other team members to deliver exceptional support operations for our users, cultivating a positive team culture with psychological safety. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire. If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form. Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. 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