Title: Library Specialist Employee Classification: Library Specialist Campus: University of North Texas - Health Science Center Division: HSC-Provost & Exec VP SubDivision-Department: HSC-VP, Library Department: HSC-Library-300540 Job Location: Fort Worth Salary: Commensurate with experience FTE: 1.000000 Retirement Eligibility: About Us - Values Overview: Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at www.UNTSystem.edu. Department Summary The Gibson D. Lewis Health Science Library supports the education, research, patient care, and community service missions of the University of North Texas Health Science Center (UNTHSC) by meeting the information needs of faculty, students, staff, and the local health sciences community. Position Overview The Library Specialist position exists to directly support the work of professional staff. Library Specialists contribute to customer service for HSCs internal and external users and represent the library alongside professional staff by serving on committees, managing projects, and assessing services. Library Specialists are primarily responsible for facilitating access to health information. Increases library patron access to research information by organizing and processing collections, furnishing assistance in the acquisition of materials and providing assistance in the use of library technologies and resources. Minimum Qualifications Bachelor's degree or equivalent combination of education and experience. Knowledge, Skills and Abilities * Strong service orientation and ability to work both independently and collaboratively with an open approach to problem-solving. * Excellent oral and written communication skills. Preferred Qualifications * Excellent interpersonal and communication skills with the ability to work in a collaborative environment. * Experience using SpringShare platforms. * Background in customer service, education, community engagement, or similar experience * Experience working in libraries Required License/Registration/Certifications * None Job Duties: * Support the functions of the Service Desk including but not limited to virtual chat interactions, telephone calls, processing tickets via email by performing basic/intermediate literature searches, troubleshooting electronic resources, and building FAQs. * Process requests for items, item checkout, and delivery fulfillment via the library locker system and other methods. * Troubleshoot issues with self-checkout, account access, monitor the library's physical space, and resolve inquiries about the building, library services, or policies/procedures. * Serve as a member of the Research and User Experience team by actively participating in group or staff meetings, completing projects in support of the role(s) of librarians, engaging in working groups, and serving on library committees. * Participates in library events and activities supporting student needs. * Regular creation and analysis of reports including statistics related to library patron interactions recorded in SpringShare. Work Schedule: Monday - Friday, 8:00am - 5:00pm, options for hybrid after completing training period Driving University Vehicle: No Security Sensitive: This is a Security Sensitive Position. Special Instructions: * None Benefits: For information regarding our Benefits, click here. EEO Statement: The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.