Location: DFW Headquarters Building 8 (DFW-SV08) Cities: Dallas - TX Requisition ID: 74967 Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job * This job is a member of the Customer Planning Team within the Customer Experience Division. * In conjunction with station management and other operating groups, this position is responsible for coordinating all phases of domestic and / or international projects, including new and seasonal station openings, new aircraft types entering stations for the first time, terminal moves, small scale back office refresh projects and other ad hoc projects as directed. Also responsible for ensuring that projects are completed on time and on budget. Project management includes requirements definition, business case development, status reporting and implementation. What you'll do * Monitor and drive performance of our business partners in the following areas: Accessibility, Baggage Service Office, Cabin Cleaning, Ramp Operations, Gate and Ticket Counter Operations and Security * Plan, implement and provide oversight of all business partner transition activities * Maintain relationships with each of our business partners to ensure their ongoing success and address operational challenges by socializing best practices * Coordinates new station start-ups and closures * Plans, directs and coordinates activities for multiple projects in a fast paced environment * Works with station leadership to coordinate all aspects of Customer Experience projects * Supports station leadership by communicating and ensuring project timelines and budgets are met * Conducts project meetings, completes project tracking / analysis and reports issues and risks to leadership and business owners * Coordinates closely with various departments including Marketing, Sales, Legal, HR, Corporate Real Estate, Government Affairs, Tech Ops, Security, In-Flight, IT and Finance * Anticipates problems, identifies issues and drives resolution to challenges that may impact project completion or timeline * Conducts airport site visits to assess conditions, infrastructure and customer journey * Assist in preparation of business case justifications for resources required to complete projects * Coordinates with Finance to accrue for expected project costs All you'll need for success Minimum Qualifications- Education & Prior Job Experience * Bachelor's degree or equivalent experience/training * 3 years of airline experience * Familiarity with airport operations Preferred Qualifications- Education & Prior Job Experience * Project Management certification * Experience managing facility related projects Skills, Licenses & Certifications * Strong quantitative, analytical and problem-solving skills as well as excellent organizational abilities * Ability to build consensus among workgroups on necessary changes * Strong work ethic that independently drives results * Knowledge of corporate policies and operational processes and procedures * Ability to work well within a team environment * An interest in or passion for continuous improvement What you'll get Feel free to take advantage of all that American Airlines has to offer: * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. Cities: Dallas - TX Requisition ID: 74967