CBC CMO Administrative Assistant The Department of Family and Protective Services (DFPS) Community-Based Care (CBC) Case Management Oversight and Technical Assistance Administrative Assistant (CMO) provides entry-level administrative, technical and clerical support to the CMO Manager and staff. The position interacts routinely with Texas Department of Family and Protective Services staff, the Single Source Continuum Contractor, and the general public. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Essential Job Functions: * Answers and screens telephone inquiries; takes and routes messages and routes any work tasks to staff as needed. Greets visitors, responds to general questions, and directs callers to proper location, includes a rotation on the building front desk/main switchboard. * Prepares correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit. * Assists staff in matters of office processes and operations including, solving office software and equipment problems such as copy and fax machines to duplicate and transmit materials. Assists with sorting and routing mail. * Prepares various forms, including time and leave, and arrangements and reimbursement for travel, in addition to assisting with training activities as needed to back-up other support staff. * Maintains a Master Tracking Chart system for progress updates, and develops and maintains various forms, case files and reports. Performs data entry into IMPACT and other electronic programs and systems as needed. Provides program and agency information and/or makes referrals to other community resources. * Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts. Knowledge Skills Abilities: Knowledge Skills Abilities: * Knowledge of office practices and administrative procedures. * Skill in using Microsoft Works or Windows environment. * Skill in establishing and maintaining effective working relationships. * Skill in effective verbal and written communication. * Skill in working in an office supporting several staff members. * Ability to interact with all levels of staff. * Ability to work independently in a fast-paced environment. * Ability to operate a personal computer and various software packages at an advanced level. * Ability to effectively handle multiple assignments in a dynamic environment. * Ability to work with confidential information. * Ability to operate basic office equipment such as fax, copying, and adding machines Registration or Licensure Requirements: None Initial Selection Criteria: Graduation from high school or equivalent * One year full-time administrative support, general office, clerical, secretarial or Texas Department of Family and Protective Services experience. Acceptable Substitutions: * Thirty semester hours from an accredited college or university may be substituted on a year for year basis for the required experience Additional Information: This position can be housed at any DFPS office location in Region 4. MOS Code: Note: There are no direct military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply. For more information, see the Texas State Auditor's Military Crosswalk here. As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. I-9 Form - Click here to download the I-9 form. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. I-9 Form - Click here to download the I-9 form. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.