Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov Learn more about this agency This job is open to * Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a "surplus" or "displaced" employee. * Internal to an agency Current federal employees of this agency. Clarification from the agency Open to IRS Career/Career-Conditional, Treasury/IRS CTAP, & IRS RPP employees Videos Duties WHAT IS THE RESEARCH, APPLIED ANALYTICS AND STATISTICS DIVISION (RAAS)? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Research, Applied Analytics and Statistics, Data Management Division The following are the duties of this position at the full working level of the GS-13: * Independently designs, develops, and implements operations research, mathematical, statistical and other scientific methods and techniques to analyze the efficiency and effectiveness of taxpayer experience programs. The incumbent's analyses and recommendations have an impact on influencing taxpayer experience policies and practices. As an independent analyst or team member, performs analytical and statistical modeling of service-wide programs aimed at developing or analyzing a variety of alternative approaches to support the taxpayer experience strategy. Results are a detailed portrayal of the cost, benefits, risk or effectiveness of each alternative supporting various conclusions. * Participates in complex taxpayer experience studies or leads studies that range from non-technical to technical and from the small to the very large. Incumbent develops approach and overall design for taxpayer experience study proposals, by selecting the appropriate measure of effectiveness or other criteria and gathering relevant data, determining policy factors, evaluating findings by determining most likely, best- and worst-case analysis and presenting recommendations as a complete action package. * Conducts operational research and analysis concerning taxpayer experience forecasting and management issues by utilizing mathematical techniques, statistical methods, analytical models, and scientific discipline recommending changes and improvements to existing analytical and modeling systems to increase taxpayer satisfaction. Develops analysis action plans by defining scope of problem, choosing appropriate metrics and analytic techniques, validating modeling assumptions, and data gathering, preparation, and modeling. Identifies trends in service-wide programs to predict the effect of program and systemic changes to the taxpayer experience. Prepares summary of analysis to be presented to senior leadership. * Initiates, develops, and conducts quantitative and qualitative studies and analysis of taxpayer experience policies and operations using conventional and unconventional techniques to resolve unique or systemic problems that have major impact upon the Service. * Develops formulas, testing, and evaluations using discriminate and other statistical analysis applied to taxpayer experience issues which influence the direction and scope of studies conducted on a divisional or service-wide level. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years. Requirements Conditions of Employment STANDARD POSITION DESCRIPTIONS (SPD): PD93389, PD93390, and PD93385 Visit the IRS SPD Library to access the position descriptions. If you are in a telework eligible position, you may be directed to temporarily telework on a full-time basis due to COVID 19. Employees must be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. Once normal operations resume, employees may be directed back to the office to perform the duties of their position. Telework eligibility does not guarantee telework; employees must meet and sustain IRS telework eligibility requirements and supervisor's approval to participate in the IRS Telework Program. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management. Qualifications Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. Qualifications will be determined based on the particular knowledge, skills, and/or abilities required for the position you are selected for. In addition to meeting the qualification requirements below, if qualifying based on specialized experience, you must also meet the specialized experience requirements of the specialty area you are selected for, as outlined in the assessment questionnaire. You must meet the following requirements by the closing date of this announcement: BASIC REQUIREMENT (All Grades): Degree in operations research; or at least 24 semester hours in a combination of operations research, mathematics, probability, statistics, mathematical logic, science, or subject-matter courses requiring substantial competence in college-level mathematics or statistics. At least 3 of the 24 semester hours must have been in calculus. Evaluation of Education: The primary requirement of operations research work is competence in the rigorous methods of scientific inquiry and analysis rather than in the subject matter of the problem. Therefore, applicants should have sufficient knowledge of applied mathematics to understand and use the fundamental concepts and techniques of operations research methods of analysis. In addition, some positions may require knowledge of a specific subject area. Courses acceptable for qualifying for operations research positions may have been taken in departments other than Operations Research, e.g., Engineering (usually Industrial Engineering), Science, Economics, Mathematics, Statistics, or Management Science. The following are illustrative of acceptable courses: optimization; mathematical modeling; queueing theory; engineering; physics (except descriptive or survey courses); econometrics; psychometrics; biometrics; experimental psychology; physical chemistry; industrial process analysis; managerial economics; computer science; measurement for management; mathematical models in social phenomena; and courses that involved application of operations research techniques and methodologies to problems of management, marketing, systems design, and other specialized fields; or other comparable quantitative analysis courses for which college-level mathematics or statistics is a prerequisite. Courses in theory of probability and statistics are highly desirable but are not specified as minimum educational requirements because to do so would possibly exclude some applicants who would otherwise be well qualified. SPECIALIZED EXPERIENCE:GS-11: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service. Specialized experience for this position includes: Experience with mathematical methods and scientific principles in order to accomplish research studies, develop a variety of mathematical models and provide management with viable solutions or recommendations; Experience with multivariate techniques and pertinent mathematical, simulation economics, econometric and statistical operations research techniques to use in the context of government policy decisions; Experience with research skills to obtain pertinent data from a wide variety of sources for complex and highly technical projects and programs; Experience with the Internal Revenue Code applicable to assigned subject matter projects and of the meaning of the data secured from tax returns; Experience with user-oriented computer programming languages and statistical software packages. OR You may substitute education for specialized experience as follows: Ph.D. or equivalent doctoral degree. OR three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in operations research, mathematics, probability, statistics, management science, economics, mathematical logic, science, engineering, or related field. OR A combination of qualifying graduate education and experience equivalent to the amount required. AND MEET TIME IN GRADE (TIG) REQUIREMENT: For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". SPECIALIZED EXPERIENCE GS-12: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: Experience with mathematical methods and scientific principles in order to accomplish complex studies, develop a variety of mathematical models and provide management with viable solutions or recommendations; Experience with multivariate techniques and mathematical, simulation, economics, econometric and statistical operations research techniques to use in the context of government policy decisions; Experience with the Internal Revenue Code, administrative provisions, OMB, Treasury regulations and procedures, and the IRM. Experience with ADP equipment and statistical software applications such as Statistical Analysis System (SAS), Statistical Product in Service Solution (SPSS), database and spreadsheet programs. SPECIALIZED EXPERIENCE GS-13: In addition to the basic requirement, you will need have at least one year of specialized experience equivalent to the grade 12 level that demonstrated professional knowledge of mathematical methods and scientific principles in order to accomplish complex studies, develop a variety of mathematical models, and provide management with viable solutions and recommendations; knowledge of multivariate techniques and advanced knowledge of pertinent mathematical, simulation, economics, econometric, and statistical operations research techniques to use in the context of government policy decisions; general knowledge of the Internal Revenue Code, Treasury regulations, administrative provisions, OMB and Treasury regulations and procedures, and the IRM. Your experience must include usage of ADP equipment and statistical software applications such as Statistical Analysis System (SAS), Statistical Product in Service Solution (SPSS), database and spreadsheet programs. For more information on qualifications please refer to OPM's Qualifications Standards. Education A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. Additional information * We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled. * The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. * This is a bargaining unit position. * Tour of Duty: Day Shift Start and stop times between 6:00 a.m. and 6:00 p.m. * Alternative work schedule, staggered work hours or telework may be available. * In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. * Relocation Expenses: None * Benefits Review our benefits How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination. Applicants who disqualify themselves will not be evaluated further. Rating: Your application will be evaluated on the Critical Job Elements (CJE) of the position to be filled, in accordance with Article 13 of the IRS/NTEU National Agreement. Your application will also be rated and ranked among others, based on your responses to the online questions/assessment. Your experience, education, training, prior performance, and awards, relevant to the position being filled, will be considered throughout the hiring process. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/. Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site. If you are a displaced or surplus Federal employee eligible for Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority. Required Documents The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English. * Resume - Your resume MUST contain dates of employment (i.e., month/year to month/year or present). To ensure you receive full credit for relevant experience, include the hours worked per week. We recommend that your resume not exceed 5 pages. If including Federal service experience, you MUST provide the pay plan, series, and grade, i.e., GS-0301-09. If the pay plan, series, and grade are not provided, it may result in an ineligible determination. Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or other inappropriate material or content. If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position. (Cover letters are optional.) Please view Resume Tips. It is also recommended that your resume not include personal information such as age, gender, religion, race, disability, etc. * Online Application - Questionnaire responses * Education - See Education Section above * Performance Appraisal/Awards (if applicable) - You are strongly encouraged to submit a copy of your most recent, signed, completed annual performance appraisal which includes the final rating and copies of any incentive/performance awards you received. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified. * Registration/License (if applicable) - active, current registration/license * IRS Reassignment Preference Program (RPP)(if applicable) - You MUST meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating. * Career Transition Assistance Plan (CTAP)(if applicable) - You MUST submit the required documentation as outlined at: Career Transition Assistance Plan (CTAP). If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area. If you are a Treasury CTAP eligible can apply for jobs within the commuting area. Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible). How to Apply The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 09/12/2024 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 09/12/2024. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12519871 * To begin the application process, click the "Apply Online" button. * You will be re-directed to USASTAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN). * To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 09/12/2024. To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://my.usajobs.gov/Account/Login). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed. To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/. Agency contact information (ERC) Employee Resource Center Phone 866-743-5748 Website https://irsgov.sharepoint.com/sites/EmployeeResources/SitePages/ERC-Help-Desk.aspx Address RAAS - Data Management 1111 Constitution Ave NW Washington, DC 20224 US Learn more about this agency Next steps Treasury believes in a working environment that supports inclusion; to review reasonable accommodation policies and procedures please visit https://www.opm.gov/policy-data-oversight/disability-employment/reasonable-accommodations/. We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process. Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." For a more detailed update of your application status, you may click on "more information." Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position. As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. * Criminal history inquiries * Equal Employment Opportunity (EEO) Policy * Financial suitability * New employee probationary period * Privacy Act * Reasonable accommodation policy * Selective Service * Signature and false statements * Social security number request Print Share * Email * Facebook * LinkedIn * Twitter Overview * Accepting applications * Open & closing dates 08/29/2024 to 09/12/2024 * Salary $72,553 - $167,336 per year * Pay scale & grade GS 11 - 13 * Remote job No * Telework eligible Yes-as determined by the agency policy. * Travel Required Occasional travel - You may be expected to travel for this position. * Relocation expenses reimbursed No * Appointment type Permanent * Work schedule Full-time * Service Competitive * Promotion potential 13 * Job family (Series) * 1515 Operations Research * Supervisory status No * Security clearance Not Required * Drug test No * Position sensitivity and risk Non-sensitive (NS)/Low Risk * Trust determination process * Credentialing * Financial disclosure No * Bargaining unit status Yes * Announcement number 24-12519871M-RAN-1515-11T13 * Control number 805753300 This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/805753300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.