Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate. USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion. In the ever-expanding city of Los Angeles, Trojans need reliable and convenient transportation options. USC Transportation has risen to meet that need, operating parking structures, busses, student-run Campus Cruisers and a fuel station. To meet the unique needs of each Trojan, Transportation also coordinates with numerous taxi companies and rental car agencies to provide a vast source of transit options. A division of USC Auxiliary Services, Transportation is always looking for new ways to make USC safer and more convenient for students, athletes, faculty, staff, and visitors. We are seeking a Field Operations Assistant Manager to join our rapidly growing team. The Opportunity: If you are knowledgeable, driven, and passionate about transportation, then we want you! Our Assistant Manager will lead by example, showing our team what it means to provide exceptional customer service and extraordinary transportation options. You will help us create unforgettable experiences, so that our guests will feel safe, at ease, and eager to continue using our transportation services. The Accountabilities: * Provides customer service to students, faculty, staff and external customers. Meets customer needs, offers options, resolves problems and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customer to other staff members. Maintains friendly, helpful demeanor. * Directly supervises all assigned subordinate staff. Recruits, screens, hires and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines and/or terminates employees as required. * Schedules, assigns and prioritizes workloads. Sets appropriate deadlines. Manages assigned projects to completion. Obtains estimates and make recommendations. Monitors employee performance on a day-to-day basis. Ensures timely completion of department's work. * Communicates with buyers or vendors to ensure that inventory levels are maintained at a suitable level. Ensures that new stock or supplies are shelved or shelved appropriately. Arranges for the return of items that are unsold or overstocked to obtain a refund. Participates in and ensures accuracy of physical inventory. * May open or close department. Ensures that department is neat and orderly. May participate in creating sales displays to attract customers. * Ensures that customer needs are being met by staff in a timely, professional manner. Coordinates with other departments as needed to provide customer service. Resolves difficult customer problems. Informs manager of customer issues, suggestions or requests. Offers suggestions to improve the operations of the department. Directs customers, visitors or guests to appropriate locations or areas. * Performs staff-level work during peak demand hours or understaffed situations as needed. May assist in answering phones and providing information or transferring calls to the appropriate party or department. Operates department computers and/or University information system terminals. * Assists with planning and coordination of special department or University events and supervision of staff during events. * Maintains a thorough understanding of all departmental and University policies and procedures as well as applicable government and industry standards and ensures adherence to them. * Assists the department manager in processing time cards and delivering them to payroll. Compiles, records, and reports information as requested, process incoming/outcoming forms and invoices * Oversees daily departmental sales figures. Provides additional cash for cash registers and/or removes excess cash from registers to safe. Balances cash to sales figures. Ensures that all cash handling is done in accordance with policies and procedures. * Monitors activities or faculty, staff, students and visitors to prevent theft or other security problems. Reports any unusual activity to security. Observes and reports stolen, forged, or unauthorized usage of permits, passes and USCards. * Keeps accurate car counts and reconciles with reservations. Directs vehicular traffic. Ensures gates and gate alarm systems are functioning correctly. Uses two way radio to communicate with security. * Oversees storage and usage of materials and equipment. Procures rentals and arranges for repair and maintenance or equipment. * Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University's crime preventions and suppression programs and services. Ensures dissemination of security related information to staff. * Assists Associate Director, UPC in occupancy planning and demand forecasting for University Park Campus parking needs. Provides reports on existing parking permit demands, acts as liaison with projects future demand as Capital Construction projects and demographics at UPC change over time. * Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time. The Qualifiers: * Education: Associate's Degree. * Experience: 2 years. * Expertise: * Supervisory experience in transportation or parking enforcement. * Ability to supervise, coach, train, and counsel employees. * Demonstrated customer service, communication, and interpersonal skills. * Knowledge of applicable federal, state, local, and University laws and policies. * Ability to communicate effectively in English. * Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website. * In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability. What We Prefer: * Bachelor's Degree. * 3 years of experience in transportation or parking enforcement. * Experience working in a University environment. The Trojan Family Rewards: We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information, please visit www.benefits.usc.edu. This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans! As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members. USC has great minds that transform the world with their talents and research. Will you be one? Join us! FIGHT ON! The annual base salary range for this position is $66,560.00 - $68,500.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Minimum Education: Associate's Degree Combined experience/education as substitute for minimum education Minimum Experience: 2 Years Combined education/experience as substitute for minimum experience Minimum Field of Expertise: Supervisory or lead experience in related field USC is a smoke-free environment USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. * Read USC's Clery Act Annual Security Report * Affirmative Action and Equal Opportunity Plan * Pay Transparency Non-Discrimination * USC is an E-Verify Employer * Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$114118.htmld