Milwaukee Marriott West
Front Desk AgentPosted
6 weeks 3 days ago
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Job Description
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Job Description:
The Chicago Marriott O'Hare is looking for a full-time Front Office Agent to join our awesome team! Previous Marriott Hotels Front Office experience preferred.
Overview:
The Front Office Agent will be responsible for providing excellent customer service while supporting the team to achieve the overall success of our service goals.
Responsibilities:
* Organize, confirm, and process guest check-ins/ check-outs and adapt for any changes
* Secure payment, verifying and adjusting billing as needed
* Provide guests with room and hotel information, directions, amenities and local interests
* Run daily reports, reviewing to see what needs to be communicated to the next shift's staff
* Complete cashier and closing reports, counting the individuals' bank at the end of each shift securely
* Accept and record wake-up calls, delivering to the right department
* Communicate any emergency, lost item or theft to proper security staff and/or management
* Keep contingency lists in case of emergency and communicate any necessary messages
* Empathetically listen to guest inquiries and provide appropriate responses
* Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
* Block rooms in the computer and follow-through on designated requirements
* Pre-register designated guests and prepare key packets
* Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
* Maintain confidentiality of all guests and hotel information
* Employ attention to detail in order to ensure security guidelines are met for guest room access
* Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
* Participate in department meetings
* Positive attitude, while being a team player with a "sleeves-rolled-up" type mentality.
* Excellent communication and interpersonal skills.
* Perform other duties as requested by management.
Qualifications:
* At least 1 year experience in a hotel front office - Marriott Hotels experience preferred
* Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
* Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
* Must be effective at listening to, understanding, and clarifying concerns raised by guests.
Availability:
* Must be available to work days, evenings, weekends, and holidays.
Benefits:
We offer Health and Dental Insurance, company-paid Life Insurance, Short-Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.
We are an Equal Opportunity Employer
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