Job Description: The Chicago Marriott O'Hare is looking for a full-time Front Office Agent to join our awesome team! Previous Marriott Hotels Front Office experience preferred. Overview: The Front Office Agent will be responsible for providing excellent customer service while supporting the team to achieve the overall success of our service goals. Responsibilities: * Organize, confirm, and process guest check-ins/ check-outs and adapt for any changes * Secure payment, verifying and adjusting billing as needed * Provide guests with room and hotel information, directions, amenities and local interests * Run daily reports, reviewing to see what needs to be communicated to the next shift's staff * Complete cashier and closing reports, counting the individuals' bank at the end of each shift securely * Accept and record wake-up calls, delivering to the right department * Communicate any emergency, lost item or theft to proper security staff and/or management * Keep contingency lists in case of emergency and communicate any necessary messages * Empathetically listen to guest inquiries and provide appropriate responses * Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) * Block rooms in the computer and follow-through on designated requirements * Pre-register designated guests and prepare key packets * Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) * Maintain confidentiality of all guests and hotel information * Employ attention to detail in order to ensure security guidelines are met for guest room access * Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction * Participate in department meetings * Positive attitude, while being a team player with a "sleeves-rolled-up" type mentality. * Excellent communication and interpersonal skills. * Perform other duties as requested by management. Qualifications: * At least 1 year experience in a hotel front office - Marriott Hotels experience preferred * Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects * Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner * Must be effective at listening to, understanding, and clarifying concerns raised by guests. Availability: * Must be available to work days, evenings, weekends, and holidays. Benefits: We offer Health and Dental Insurance, company-paid Life Insurance, Short-Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts. We are an Equal Opportunity Employer