At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities that will put customers at the center of what we do best - protecting and restoring their dreams when they need us most. We're leveraging our expertise, technology and new ways of working to actively reinvent one of America's largest industries-creating positive impact that empowers our customers, communities, and company to thrive. We are problem solvers who ask critical questions and consistently tackle challenges big and small. Together, we disrupt what's expected of insurance. In this role, you will provide leadership and management direction for a claim-adjusting team. Claim adjusting teams investigate and maintain property/casualty claims. Determine liability, secure information, review coverages, arrange appraisals, and settle claims. May work in the field or central location. Direct conformity with the terms of each policy and compliance with applicable laws, regulations, established standards, and procedures of the company. May specialize in liability, property, or catastrophe claims and may lead a team of desk adjusters or field adjusters. You will report directly in the Senior Manager. In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. #LI-Remote Relocation Support Offered for Eligible Candidates. AmFam Group Locations: Madison, WI 53783; Boston, MA 02110; Atlanta, GA metro area; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214 Position Compensation Range: $84,000.00 - $139,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Primary Accountabilities * You will create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Works with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development. * You will lead with influence and expertise. Actively contribute to division or department leadership team. Communicate and support organization mission, vision, values and policies. * You will support and environment of teaming where adjusters make decisions and close files within and outside of their assigned inventory. Foresees issues that may require intervention. Develop and share innovative and effective solutions for dealing with problems, situations and conflicts. * You will complie with Unfair Claims Practices Acts and ensures handling of claims in good faith. Adheres to Local and Corporate Guidelines, Company Claim Bulletins, and the Company Code of Ethics. Responds to inquiries and handles complaints from individuals or their representatives, insurance departments, Consumer Affairs, and other agencies. * You will establish, communicate, and implement establish departmental plans and objectives. * You will participate as a member of the management team. Specialized Knowledge & Skills Requirements * Demonstrated effective leadership skills through formal or informal leadership supporting claims adjusters. * Demonstrated ability to work independently at a location removed from immediate supervision. * Solid knowledge of property casualty insurance/claim industry and regulatory environment. * Demonstrated ability to handle complex losses in situations that require tact, diplomacy, and persuasion under changing conditions. * Demonstrated 3+ years of experience with office and field claim handling processes. * Demonstrated thorough understanding of policy language, coverages, and underwriting intent. * Demonstrated experience in a claim administrator, specialist, examiner, or role with equivalent exhibited knowledge, skills, and performance. * Demonstrated experience providing customer-driven solutions, support or service. Licenses * Valid driver's license required plus an acceptable driving record. * Obtain state specific property casualty claims licensing as required. Travel Requirements * Up to 10%. * Catastrophe travel up to 75%. Physical Requirements * Work that primarily involves sitting/standing. * Offer to selected candidate will be made contingent on the results of applicable background checks. * Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions. * Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position. We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply! We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. #LI-MR1