Posting Title Business Process Specialist - ROW Job Requisition Number COA092105 Position Number 118711 Job Type Full-Time Division Name Right-of-Way Minimum Qualifications Education and/or Equivalent Experience: * Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job. * Experience may be substituted for education up to a maximum of four (4) years. Licenses or Certifications: * None. Notes to Applicants The Austin Transportation and Public Works Department, Right of Way Management Division is seeking a Business Process Specialist to support the implementation of right of way permitting, review, and inspection processes. A major component of this job will involve supporting the AMANDA enterprise application, to include documenting and tracking bugs and fixes, as well as requests for new features and reports. The ideal candidate will understand business requirements from the end-user perspective and effectively document and communicate those requirements across and among work groups, resolving system issues and escalating as necessary. To watch a video on the Austin Transportation Department, click here: https://www.youtube.com/watch?v=n_tdAP-hQi4 Working for the City of Austin provides a number health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. For more information on City of Austin Benefits click here! Applicant: READ THIS STATEMENT Regarding your Application: A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., "see resume" or "see Linked In Profile"). Resumes will not be used to qualify for the position and will not be used to recommend salary. Assessment: This position may require a skills assessment. Close Job Posting: Department may close the job posting at any time after 7 days. 90 Day Provision for Additional Vacancy: This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs. Video Conferencing Software Technology: Austin Transportation Department uses the communication platform, Microsoft Teams, to conduct virtual interviews. Pay Range $28.85 - $36.06 per hour Hours Monday - Friday 8:00 a.m. - 5:00 p.m., may vary depending on business needs. Job Close Date 08/05/2024 Type of Posting External Department Transportation & Public Works Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 6310 Wilhelmina Delco Dr. Austin, TX 78752 Preferred Qualifications Preferred Experience: * Experience in identifying and documenting user-centered requirements. * Experience supporting IT projects and application development. * Experience with development, planning, and/or engineering. * Demonstrable success in coordinating, monitoring, and tracking multiple projects simultaneously with varying schedules, milestones, and priorities. * Proficiency in computer programs such as Microsoft Project, Word, Excel, PowerPoint, Outlook, Teams, etc. * Experience using the City of Austin's AMANDA system. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas. 2. Develops and maintains databases to support data analysis and research findings for business projects. 3. Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements. 4. Write reports that summarize findings, data collection techniques, implementation options, etc. 5. Establishes project schedules using project planning software/tools, updates and maintains project status reports. Communicate project/process status. 6. Conduct research, analyze trends, determine accuracy and relevancy of data/information, and use sounds judgment to evaluate alternatives. 7. Facilitates and documents meetings, action items, and processes using flowcharting methodologies. 8. Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support. Responsibilities - Supervisor and/or Leadership Exercised: * None Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. * Knowledge of business strategies, objectives, planning, development and management processes and process improvement * Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling * Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes * Knowledge of performance measures, quality improvement programs and project management methods * Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic * Skill in using computers and related software applications * Skill in data analysis and problem solving * Ability to quickly recognize and analyze irregular data and situations * Ability to work independently and with teams Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.