Classification Title: Conference-Event Planner II Job Description: Responsible for processing requests, scheduling of events, and providing assistance to customers that sponsor activities at the JWRU * Responsible for using computer software systems to provide comprehensive event services to JWRU customers; determine space availability, enter reservations, reserve equipment and create room diagrams based on information provided by customer * Responsible for processing on-line reservation requests; review, interpret, input and modify event needs in the computer software system and create and update event diagrams * Responsible for processing customer cancellations and no shows and carrying out appropriate follow-up procedures * Ensure high level customer service in all interactions Responsible for general customer support functions * Respond to customer inquiries via telephone, e-mail, and walk-in visits * Conduct facility tours for prospective clients * Prepare confirmations for event reservation requests * Responsible for using a computer database system to review event permits submitted * Compile, review, and process billing for event reservations as directed ensuring accuracy in rate plans and applicable fees Hiring, training, retention, and supervision of student staff * Recruit, train, supervise, and evaluate student staff * Perform necessary timekeeping and approval processes * Provide oversight and direction to student office staff processing reservation requests, updating reservation details, and providing general customer support as directed * Assist with developing and updating training manuals and training sessions * Assess the effectiveness and efficiency of the training operation. Offer advice on changes that will improve the operation * Conduct appropriate redirection and retraining of student staff as directed Responsible for general office and administrative support functions * Disseminate diagrams and room set up information to all support services including productions, catering, and building management * Review Building Reports and follow-up with clients and campus partners as needed * Update organization contacts in reservation system as needed * Responsible for purchasing office supplies and equipment for Event Services and Event Operations including review and submission of shopping carts, submission of purchase orders, and proper account coding * Attend meetings as directed to communicate and/or receive information relevant to Event Services Develop reports, handle special projects, and other duties (as assigned) Expected Salary: $22.03 - $22.51 Minimum Requirements: Bachelor's degree and two years of relevant experience; or a high school diploma and six years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience. Preferred Qualifications: * Experience with event planning, scheduling, and on-site event management * Proficiency with computers and basic software applications * Planning and organizational skills * Communication skills (verbal and written) * Customer service skills * Interpersonal skills * Ability to handle high volume of detail work with accuracy * Handle multiple projects or tasks simultaneously * Function effectively in a fast-paced environment with frequent interruptions * Understand, interpret, and apply rules, regulations, policies, and procedures Special Instructions to Applicants: In order to be considered, you must upload your cover letter, resume and list of professional references. Normal Work Schedule: * Monday through Friday, 8:00AM to 5:00PM * Flexibility to adjust work schedule may be required (including occasional evenings and weekends) to meet the demands of scheduled events and related department needs. Application must be submitted by 11:55 p.m. (ET) of the posting end date. This position is eligible for veteran's preference. If you are claiming veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information. Health Assessment Required: No