GENERAL JOB DESCRIPTION: Perform all responsibilities of the reception area, which primarily involves; checking in and checking out patients, scheduling new and follow-up appointments, verifying insurance benefits, and collecting payments due at time of service. ESSENTIAL FUNCTIONS: * Answer telephones, schedule appointments and redirect to appropriate departments as needed. * Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician preferences, including physical therapy appointments. * Confirm appointments in advance; reach out to patient when necessary. * Prepare schedules for clinic and identify any issues prior to visit. * Greet patients, check-in and help patients complete necessary intake forms. * Confirm, capture, and correct any changes in patient demographics and insurance. * Verify insurance and obtain benefits as needed; identify remaining deductible amount and/or copay to collect. * Collect patient payment according to the patient's benefits and as noted within the EHR and other applicable software. * Collect and scan patient's insurance card and photo ID. * Mail no show letters daily. * Review daily superbills for completion from clinic team, make edits necessary to collect proper time of service payment due at check-out. * Balance payments received and prepare deposit daily. * Complete all scheduling tasks, messages, requests, referrals, and faxes. * Return voicemails as well as making second and third attempts to patients who have left voicemails. * Provide EOB to patients and thoroughly explain balance as needed. * Fax DWC forms to proper recipients. * Collate, sort and identify a variety of medical information for scanning/queuing into EMR system * Sort faxes and assist with any fax failures and distributing to appropriate departments as needed. * Assist with Release of Information requests by completing in office or sending to third party accordingly. * All other duties as assigned.