JOB BRIEF * Follow all guidelines for proper preparation of products, cake set up, ice cakes, decorate, etc. * Understand and follow the authorized recipes strictly. * Ice, decorate and finish cakes for customer special orders using airbrush, mixers, and computer photo producer. Train others in cake decorating basics. * Stock and replenish counters with pastries, rotate merchandise for outdated product. Date and organize product in the case, the back, coolers and freezers. * Read and comprehend labels, instructions, and basic items related to the job. * Locate, read and follow production table or lists. * Be familiar with department specials, ads, flyers, etc. and communicate these to the customers. * Follow established procedures when operating bakery equipment including a cash register. Figure mathematical calculations including prices paid and change to be given. * Handle customer requests and complaints promptly and courteously, follow the proper procedures for directing customers in obtaining refunds, returns, or exchanges and courteously explain price discrepancies to customers. * Complete Opening, Crunch and Closing procedures as directed. * Complete necessary paperwork to count down register. * Understand and follow procedures established for the department, as well as cleaning and proper assembly and disassembly of the equipment. * Understand and follow food safety procedures (for example: hand washing, refrigeration of product, etc.). * Follow all policies and procedures designed to protect the company's assets at all times. * Maintain a clean and safe work and shopping area. Secondary Job Duties: * Restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. * Sweep floors, clean utensils and work tables, wipe counter tops, and front of display cases. * Keep display cases, cooler and freezer organized and clean; clean walls, fans, drains, and equipment. * Present favorable impression in dress, personal hygiene and business attitude. * Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement. * Other duties assigned by management. QUALIFICATIONS * High School diploma or equivalent experience. * Must be 18 years of age or older. * Must demonstrate knowledge of baking techniques. * Must be able to work as a team member and interact positively with customers. * Capable of following verbal directions. COMPETENCIES Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100% Physical Demands: * Occasionally- Sitting, pushing and pulling up to 150 lbs., climbing up to 6 foot height, kneeling, and crouching. * Frequently- Carrying up to 10 lbs., lifting up to 10 lbs., bending, balancing, stooping, and reaching waist/overhead level. * Continuously- Standing on tile/concrete, walking on tile/concrete, manual dexterity, talking, seeing, hearing and smelling. Safety Risk Factors: * Occasionally-Loud noise, cluttered floor surface, contact with skin irritant, toxic exposure (see Material Safety Data Sheets), nuisance dust, fumes, sprays, and hazardous cleaning solutions. * Frequently-Twisting of back and neck, slippery floor surface, and contact with sharp objects. * Continuously-hazardous equipment (mechanical moving parts) Other: * Varied, irregular schedules. * Working environment involves inside store location with controlled temperatures.