The salary for this position is $5,785 - $7,694 Monthly. Essential functions may include, but are not limited to, the following: * Configuring and installing personal computers and software in a network environment. Providing first line technical support to clients through IT Service Desk or direct customer consultation. * Responding to requests for technical assistance in person, via phone, and electronically. Evaluating, purchasing, configuring, installing, and tracking hardware and software. * Analyzing, diagnosing, and resolving software and hardware issues. Researching options for equipment upgrades and replacements. * Assisting customers by remote access or guiding the customer to correct an issue. Troubleshooting and diagnosis of technology problems. * Developing and providing documentation for assigned systems. Installing and upgrading a variety of desktop software packages. * Communicating with vendors for technology hardware and software purchases and support. Recording support interactions within the IT Service Desk tracking software To view the full job classification, click here: IT Consultant I WORKING CONDITIONS: * Work Environment - Work is performed primarily in an office environment. Employee regularly sits for long periods of time at a computer screen. Physical exertion is required for lifting up to 50 pounds. Installation of various computer parts may also require bending, kneeling, stooping, reaching, and crawling. * Schedule - Monday - Friday, 8:00 a.m. - 5:00 p.m. or similar. The incumbent may be assigned to the on-call rotation schedule, requiring remote assistance after hours several weeks per year. Compensation for on-call shall follow the 618-CO Collective Bargaining Agreement (CBA). WHO WE ARE: The Information Technology Department provides desktop, network, application, telecommunication, and geographical information system services. Thurston County values the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, and responded to in ways that fully develop and utilize each person's talents and strengths. We are dedicated to recruiting and developing a talented workforce from various cultures, lifestyles, backgrounds, and perspectives who are committed to our vision and core values. Thurston County Racial Equity and Inclusion Webpage WHAT WE OFFER OUR EMPLOYEES: * Work-Life Balance: We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle. * Plan For Your Future: As a member of our team, you will enjoy great employee benefits, including a retirement plan, pre-tax savings accounts, as well as comprehensive health care and dental/vision care for you and your family. Please visit Thurston County Employee Benefit Plans for more information. * Paid Leave: Full-time regular employees earn paid vacation in addition to paid holidays. * Robust Training Program: Employees are encouraged to attend County paid training to help them further their career, learn new skill sets, and stay on top of emerging trends in our industry. We also encourage our staff to participate in professional organizations and attend conferences. * Flexible Work Schedules: Some of the options that employees may take advantage of include alternative or compressed schedules and/or remote working. * Deferred Compensation: The County offers 3 voluntary deferred compensation plans for employees who would like to set aside additional deferred tax dollars into a retirement savings plan. * Flexible Spending Account (FSA): Employees can take advantage of Section 125 flexible spending accounts for out-of-pocket health care and daycare expenses with pre-tax dollars. * Public Service Loan Forgiveness: This is a federal program which allows full-time public service employees who have made qualifying payments for certain loans, to get their student loans repaid. Public Service Loan Forgiveness Program Why you'll love it here: Thurston County is located between Seattle and Portland in Western Washington's South Puget Sound Region. Perched in between the mountains and the ocean, the area boasts the perfect blend of year-round outdoor activities including boating, hiking, skiing, and more. The region is also home to the state capitol city of Olympia, known for its many restaurants, microbreweries, coffee shops, farmer's markets, kids' activities, history, and art events. Discover more about life in Thurston County at Experienceolympia.com. Message to potential applicants: We understand that some potential applicants are less likely to apply for jobs unless they believe they meet every one of the functions or skills listed in a job description. We are most interested in finding the best candidate for the job, and we understand that may be someone who will learn some of these skills on the job. If you are interested in this position, and meet the minimum qualifications, we encourage you to go ahead and apply! Feel free to think about how you will bring your own set of skills to the role and tell us about the potential that you hold. QUALIFICATIONS: * AA degree in information technology, computer science or related field and two years of progressive responsibility. * Current Washington State Driver's License or have requested and obtained an appropriate accommodation. * Knowledge of hardware including personal computers, communication devices, printers, plotters, etc. * Knowledge of software including network and desktop operating systems, office automation, programming languages, database products. * Employment is contingent upon passing a security background investigation. DESIRED SKILLS: To be successful in this position, candidates will possess the following knowledge, skills, and abilities: * Windows 10/11 configuration, installation, troubleshooting and support in a complex network environment. * Experience installing printers and scanners. * Excellent customer service skills. * Ability to communicate effectively, both orally and in writing, at all levels within the organization. * Ability to establish and maintain effective working relationships with a variety of individuals and groups including customers in high stress situations. * Ability to manage small, complex information service projects from inception through completion. * Ability to participate as a member of a team and utilize the resources of other teams. members. Ability to prioritize work, meet deadlines, and manage many projects simultaneously. Punctual, regular, and reliable attendance. The ideal candidate will also have the following: * Windows Operating System, Systems Center Configuration Manager (SCCM) desktop imaging and software deployment, and database experience. * Experience supporting Microsoft Office 365. * Technology purchasing and inventory management experience. * Audio Visual/Video Conferencing configuration and support experience. * Professional IT certifications; ITIL Foundations, CompTIA, Microsoft Fundamentals. OTHER RELATED RECRUITMENT INFORMATION: Questions about this recruitment? Please contact: Lisa Corman, IT Supervisor, (360) 867-2094 Items requested for consideration: * Application * Resume * Letter of Interest This position is: * Represented by a Union * Eligible for benefits * Eligible for overtime under the Fair Labor Standards Act (FLSA) * Eligible for on-call pay * Contingent upon passing a security background investigation Items requested for consideration: * Application * Resume * Letter of Interest * Supplemental Questions Information in this announcement is subject to change without notice at any time during the length of the job advertisement. THURSTON COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER Thurston County is committed to provide equal opportunity to all persons seeking or having access to its employment, services and activities, which is free from restriction based on race, sex, marital status, color, creed or religion, national origin, age, sexual orientation, including gender expression or identity, pregnancy, status as an honorably discharged veteran or military status, genetic information, or the presence of any sensory, mental or physical disability, unless based upon bona fide occupational qualifications. Applicants with disabilities who need accommodation with the application or selection process should contact Thurston County's Human Resources, at (360) 786-5498. Those who are deaf, deaf-blind, hard of hearing or speech impaired may use the statewide relay system to reach Thurston County offices and departments to conduct their business telephonically. Relay users can simply dial 7-1-1 (or 1-800-833-6388) to connect with Washington Relay.