Position Summary: Primarily supervises front desk agents to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Essential Duties & Responsibilities: * Maintain a friendly and warm demeanor at all times. * Set the standard for guest relations at the Front Desk. * Obtain all necessary information when taking room reservations. * Monitor all V.I.P. and special guest requests. * Fully comprehend and execute all relevant phases of the front desk computer system. * Ensure logging and delivery of all messages, packages and mail in a timely and professional manner. * Be aware of all rate packages and promotions currently in effect. * Be familiar with all in-house groups. Be aware of all black out and restricted dates. * Be able to perform all duties of Front Desk Agent. * Have knowledge of and assist in all emergency procedures as required. * Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner. * Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. * Answer all guest inquiries in a timely and professional nature. * Be involved in departmental meeting planning and execution. * Help maintain productivity levels at or above budgeted standards. * Assist in training of new hires and current associates on a regular basis. * Supervise daily shift process ensuring all team members adhere to standard operating procedures. * Resolve guest issues, complaints, problems in a quick, efficient manner to maintain a high level of satisfaction and quality service. * Adhere to Brand standards and company policies. * Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. * Performs other duties as assigned. Qualifications Knowledge and Skills Required: * High School Education and relevant hotel experience * Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results. * Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.