Nature of Work Coordinates, organizes and implements the City of Las Cruces volunteer program titled "Volunteer Network" to provide outreach, onboarding, placement, and networking services to volunteers, so they can engage in service opportunities which support and enhance City of Las Cruces services.Supports the volunteer infrastructure through database management, regular communication, meetings, and site visits. Environmental Factors Work is performed in a standard office environment, and in various community facilities. Physical Factors Light physical demands; some lifting and moving of supplies and equipment. Work Situation Factors Position involves competing demands, performing multiple tasks, working to deadlines, occasional work beyond normal business hours, and responding to customer issues. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies. FIRST CONSIDERATION MAY BE GIVEN TO CURRENT CITY OF LAS CRUCES EMPLOYEES WHO MEET THE MINIMUM REQUIREMENTS. Full-time, regular, exempt. This position is a grade RX13. Duties and Responsibilities * Develops, creates, and coordinatesa comprehensive promotional campaign to attract potential volunteersfor City services and programs; manages multiple social media platforms and produces contentto encourage participation; creatively employssocial media, print, radio, video, and community fairs to recruit volunteers. * Analyzes the volunteer program needs and assigns volunteer resources for maximum effectiveness. * Creates, updates, and leads multiple regularly scheduled volunteer orientations; providesonsite or special volunteer orientations when necessary;Monitorsthevolunteer onboarding process. * Meets, engages, and communicatesregularly with Site Supervisors to address site specific needs, volunteer issues, and program changes; trains existing Site Supervisors to be effectiveon-sitevolunteer coordinators; develops,facilitates, and counselsnew Site Supervisors and prepares them to take onadditionalresponsibilities that come with volunteers. * Manages avolunteer management systemwhich tracks volunteer hours, schedules, personal information, achievements, and history. * Plans and schedules annual volunteer appreciation event; plans special training events and meetings for site supervisors and volunteers. * Develops new sites through cooperation with program managers and administrators; helpsprograms expand services with volunteer supportand providesSOPs and policies for new sites. * Meets regularly with staff to review work in progress, discuss and resolve administrative, workload, and technical issues, and to prioritize and assign tasks and projects; evaluates and analyzes functions, resources, processes, and procedures to identify issues and recommend changes for improvement; interprets applicable rules and regulations within scope of authority to provide leadership and guidance in developing, implementing, and administering policies and procedures. * Manages staff through proper delegation and work supervision to provide appropriate levels of service and resources; coordinates and manages various special and recurring projects, monitors work, evaluates performance, trains, counsels, coaches, and instructs employeesin order tomeet established goals and objectives; ensures adherence to established policies and procedures to remain in compliance with local, state, and federal regulations. * Supervises, trains, and evaluates volunteers and support personnel; monitors staff activities and evaluates performance; coordinates andassistsspecial community activities. * Responds to and resolves various complaints, issues, inquiries, and problems as authorized andin accordance withestablished policies and procedures. Minimum Qualifications Bachelor's degree in Social Services, Business or Public Administration or related field AND five (5) years of experience in community service programs and volunteer management. A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy. Licenses/Certification(s) Valid class D driver's is required. Position requires an acceptable driving record in accordance with City of Las Cruces policies. Knowledge, Skills, and Abilities Knowledge of: principles, practices, techniques, activities, rules, and regulations related to the operations and functions of the position and services provided; purpose, use and benefits of community programs and activities; community resourcesand support agencies current principles of record keeping and records management; principles and practices of effective research methods and data analysis, customer service, and problem resolution techniques; occupational and environmental safety and health hazards, and safety practices; safe and effective use and maintenance of related tools, materials, and equipment; current methods and standards for preparing effective business correspondence; correct English usage, grammar, composition, spelling, punctuation and vocabulary; business and personal computers and related software applications; City organization, operations, policies, and procedures to effectively perform the required functions and duties of the position. Ability to: perform a variety of duties and responsibilities and assess and prioritize multiple tasks, projects, and demands to meet deadlines; ensure appropriate levels of customer service to achieve expectations and meet objectives; read, understand, and assure compliance with a variety of policies, procedures, rules, standards, and regulations governing related activities and functions; collect applicable information and maintain accurate and timely records; maintain confidentiality of information and data; communicate effectively orally and in writing and use interpersonal skills to sufficiently exchange or convey information and receive work direction; prepare and present accurate and reliable information and reports; establish and maintain effective and appropriate working relationships with employees, other agencies, and the public; safely and effectively operate relevant tools, equipment, and motorized vehicles; navigate across even and uneven surfaces; timely and accurately enter data and update records using various mediums and formats; take initiative and exercise sound independent judgment within established procedural guidelines andcarry out primary responsibilities in accordance with all governing regulations, statutes, and proceduresto ensure achievement of goals and objectives. Skills in: Performingdutiesinanorganized,detailed-orientedmanner;workingeffectivelywithprogramparticipantsand volunteers; interacting withpeopleofdifferentsocial,economic,andethnic background; reading, understanding, and applying relevant rules, ordinances, codes, regulations, policies, and procedures; effectively managing assignments; responding to inquiries timely and within the scope of delegated authority; responding appropriately, maintaining objectivity and freedom from prejudice, and exercising sound judgment and understanding in all interactions; effectively working independently, or as a team member, in various environments with changing priorities; preparing and presenting various reports, documents, forms, and correspondence; researching information, analyzing data, maintaining accurate records, and updating information in various mediums and formats; operating a personal computer with installed generic and specialized software; preparing and presenting information in a clear and concise manner; demonstrating appropriate and effective interpersonal communication and conflict resolution skills; performing highly effective support in assigned areas.